The UPS Store

Reviews

• JA

  Juliet Allahverdi

  Sep 21, 2026
  1.0
  This is my second attempt to get help at this UPS location since moving to Clovis, California, and unfortunately, this branch has been extremely unhelpful. I have an Amazon return that was specifically set up as a UPS pickup. There is NO return label that I am supposed to print. I have now been waiting for three days. Every single day for the past three days, I have contacted Amazon Customer Service, and each time they confirmed that this return does not require me to print a label and that UPS was supposed to handle the pickup. Every day, I was told that the pickup would happen the next day. Today is the third day, and it is already around 7 PM, and nobody has come to pick up the package. Because of a serious back injury, I am currently dealing with significant mobility problems and may need emergency medical assistance. I have had to keep my front door accessible because I may not physically be able to get to the door if 911 or someone helping me needs to enter. For three days, I have essentially been waiting in my hallway, with my bed set up there, because I cannot keep rearranging everything around a pickup that may or may not happen. Today, I physically went to this UPS location and explained the situation. I asked whether there was any way they could process the return using the Amazon product/order details, since Amazon Customer Service told me that I could take the item to a UPS location and provide the product details if the scheduled pickup was not completed. Unfortunately, the employees seemed to know only one thing: “Do you have a label?” “Yes.” “Do you have a label?” “No.” That was essentially the entire conversation. There was no attempt to look into the Amazon return process, check the system, review the product/order details, or determine whether there was another procedure available for a return that does not require the customer to print a label. I have now contacted Amazon Customer Service again, and they continue to explain that this particular return does not require a printable label. They told me that I could take it to the nearest UPS location and provide the product/order details so the return could be processed. So I am being sent back and forth between Amazon and UPS, while I am simply trying to complete my return on time. **I do not want to miss the deadline for returning this item because of a problem between Amazon and UPS.** At some point, someone needs to take responsibility for actually understanding the process. Technology and electronic systems are only useful if the employees operating them are properly trained. If a process has exceptions or different return methods, employees should know how to investigate them instead of simply repeating, “You need a label.” I was already dealing with a serious physical injury, and I made the effort to physically come to this store for help. I did not expect the employees to have every answer, but I did expect them to make an effort to find an answer. This is the second time I have had a poor experience at this location. The lack of knowledge, initiative, and customer assistance is extremely frustrating. If UPS has a specific procedure for Amazon returns without a printable label, employees at this location need to be trained on it. If the Amazon system is providing different information, then UPS and Amazon need to resolve that communication problem instead of sending customers back and forth. Customers should not have to become experts in UPS and Amazon systems just to get a basic return processed.
• TS

  Thakur Saini

  Sep 17, 2026
  5.0
  One of the best customers service,well organized and cleanest store with friendly staff
• MG

  Marie Gee

  Sep 13, 2026
  5.0
  Went to this UPS location because they were open on Sunday. The customer service I received from Ember today was exceptional. I appreciate it her kindness and friendliness.
• RS

  raminder sekhon

  Sep 13, 2026
  1.0
  Nobody is there to help
• CW

  C Waller

  Jul 20, 2026
  4.0
  I'm in and out in a jiffy. The store is clean. Associates are efficient

Frequently Asked Questions About The UPS Store