United States Postal Service

Reviews

• SB

  Susan Bright

  May 6, 2026
  1.0
  I try to avoid this particular post office for a number of reasons, mostly the same as the comments already submitted. Two weeks ago, while in (the long) line, I experienced a customer going semi-postal on the clerk. The clerk was just as rude as the customer and I feared there might be a physical exchange. I remember this post office 20 years ago, manned by competent workers who actually seemed to enjoy being of service. Not so any longer. And don’t get me started on mail delivery. I think my mail carrier is dyslexic because I keep getting mail from a different address (members reversed). Part of the delivery problem might be because the mail carrier is on his phone all the time.
• TP

  tao phanith

  May 1, 2026
  1.0
  Worst customer service I’ve seen. Supervisor was too busy to talk to me and told me he would call me back in 15-20 minutes. It’s been 2 hours and no callback yet. I tried calling the office and of course they don’t pick up their phones.
• GG

  G

  Apr 20, 2026
  2.0
  Terrible staffing and always understaffed, if they weren't so busy they wouldn't be such high waiting times and not to mention the terrible attitude of pretty much all of the older Filipino front desk staff that seem like their life has left their souls. Someone needs to do some real change and reevaluate them and provide better benefits to incentivize new staff. I understand the USPS is extremely burocratic and this provides for a very poor response time for everything, just degrading user experience. It's very disappointing considering this is one of the largest sites for this zip code
• JJ

  Jim

  Apr 17, 2026
  1.0
  1. Important mail often does not get delivered, gets returned even though addresses are verified and correct. 2. Mail often gets delivered to wrong address. 3. Mailman said I can deliver my own mail then once I finally mentioned issues. 4. Onsite location are rude and unprofessional too. 5. I have canceled all outgoing mail and functions with this office.
• NN

  NurseMomAnimalLover

  Apr 10, 2026
  1.0
  This isn't the first time I had a very negative experience at this location. It was c. 0845 but only one clerk was at the counter and the line was getting longer. The one clerk at his post was an older filipino who wears gloves (for whatever reason...) but more notably he is short tempered and abrasive with customers. I have witnessed his almost hostile interactions with other people at his station on multiple occasions in the past. I had to bring my email barcode and an ID into the post office for mail forwarding purposes. Ultimately the "supervisor" assisted me and he was okay, (my personal bar for customer service is rather low, I don't need to be greeted or smiled at...)t up until the point where he became passive aggressively condescending. I requested additional clarification, after waiting in line for a fairly long time, I felt I had that right. He repeatedly tried to, in effect, shoo me away and was not so subtle trying to shame me (which never, ever works with me...) by saying other people were waiting. (Yeah, if more employees were at the counter when the post office actually opened there wouldn't have been nearly as many.) I have been a hospital nurse for nearly 29 years and of course have multiple patients assigned to me every shift. Never do I tell a patient, even one is 'needy' if not arguably demanding, that I have to move on to "the next patient who is waiting". No, I have to meet all the needs of that patient, answer all their questions, even if they ask me more than once, and do not leave the bedside without asking with sincerity if there's anything else I can do for that them. My questions for the "supervisor" were relevant and appropriate. I didn't appreciate his attempt to be dismissive. Although he was soft spoken and not as performatively rude as the first employee I described, he should be held to a higher standard. You never make your clientele feel that they are less important than others. I won't go back to this post office location for any reason, other than to drop off, although it is very convenient to my residence. I'd rather go to the smaller, further post office in Bonita where I have had a PO Box for 22 years, even now that I am closing the box. The purpose of my visit to the downtown CV post office was to fulfill the in-person ID requirement.

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