The UPS Store

Reviews

• MR

  Michael Ramos

  Sep 29, 2026
  2.0
  I had to return an Amazon package and had to print out the return label and the paper that goes inside the box but I don't have a printer. I've returned something before when I traded in my phone to Samsung through FedEx and they have printed it out for me for free so I was expecting the same from UPS but that was not the case. I didn't mind paying the $2 "labeling fee" but what annoyed me was that he only printed 1 page of a 2 page document. I told him I needed the other page to put inside the box and he charged me another $2. I was laughing from how ridiculous that was. I'm definitely sticking to FedEx in the future.
• HC

  Heidi Campbell

  Sep 11, 2026
  5.0
  Wonderful experience and really fast service! The staff know what they are doing and you will save time coming here!
• KK

  Kevin Kelly

  Aug 18, 2026
  1.0
  I was working late, so my wife went to pick up a package for me. They wouldn't release it to her even though she had the confirmation email, tracking number, and her photo ID with same last name and address. The next morning I went to pick up the package. They wouldn't release it because apparently the following don't count as valid photo identification: CA DMV Digital Driver License USA Passport USA Passport Card CA DOSH Registeration Card CA Judicial Branch Contractor ID US Department of Veterans Affairs Status Card Private Work ID
• KK

  Kevin

  Aug 10, 2026
  4.0
  Been here a couple times to mostly return items and to ship/drop off items. Each time have been a smooth process. I'd say they're pretty understaffed, 1-2 staff members only but they work as quick as they can. Interior is clean but can stack up pretty busy with all the boxes throughout the day. They get busy pretty often as well so expect some wait times during peak season/hours. They recently added a self serve kiosks. I see some people using it to scan in their items to speed up the process. Love the addition overall.
• JH

  Jennifer Hampton

  Jun 26, 2026
  5.0
  The employees at the Chino Hills UPS store are phenomenal! They are friendly, helpful, skilled, efficient, and thorough. I also like the various other services they provide, making them a "go-to" store. I know that whatever I'm sending is in good hands.

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