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Primo Brands Delivery

4.5
(480 reviews)

Business Details

9400 N Mason Ave, Chatsworth, CA
91311, United States
(800) 492-8377
https://www.water.com

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
9400 N Mason Ave, Chatsworth, CA
91311, United States

Hours

Monday7:00 AM - 8:00 PM
Tuesday7:00 AM - 8:00 PM
Wednesday7:00 AM - 8:00 PM
Thursday7:00 AM - 8:00 PM
Friday7:00 AM - 8:00 PM
Saturday7:00 AM - 8:00 PM
Sunday8:00 AM - 4:00 PM

Reviews

4.5
480 reviews
5 stars
417
4 stars
3
3 stars
2
2 stars
1
1 star
57
  • TS
    Tim Semeniuk
    Jul 27, 2026
    1.0
    After canceling my account, they scheduled a time to come pick up the water dispenser and empty jugs. On the day to come pick up the equipment I received an email at 8 am stating that they were on the way. I called customer service to verify they were still coming at 3 pm. They said the pickup window was 1 to 5 no problem, at 5pm I received an email stating that they had picked up two water jugs…. Weird because I still have all the equipment sitting In My apartment. I called customer service again asking for the driver to come back and fix their mistake. They said the driver was already gone and I now have to wait until tomorrow. This is terrible customer service and a huge waste of my time. Glad I cancelled the account after they raised their prices.
  • NG
    Nicholas Gallucci
    Jun 12, 2026
    1.0
    Garbage service. If you cancel service then try to pay they will keep not processing the payment then charge you $20 extra per month. Even though you are literally paying your balance off and they are choosing not to process it. DO NOT USE THEM. Id rather drink straight from the tap then deal with this.
  • TO
    Tor O
    Jan 3, 2024
    5.0
    Carlos covered the route for our normal driver and was so sweet! Actually spoke with us and was very friendly and professional.
  • GW
    Gary Wang
    Dec 18, 2023
    5.0
    Courtney is very prompt and on time always!
  • DL
    Duke Luper
    Jun 20, 2022
    1.0
    Absolutely the worst! I tried to cancel my service. No way online. Sent an email. They wrote back - call this number. Called the number and they answered the phone quickly - they do their sales also through this number. Told them I wanted to cancel. Gave me the hard sell to stay. Then said they need to get me to the cancellation department. And I have been on hold forever.

Frequently Asked Questions About Primo Brands Delivery

What is Primo Brands Delivery and what products do they offer?

Primo Brands Delivery provides a comprehensive selection of branded beverages, including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, and more, delivered directly to homes and commercial businesses.

Where is Primo Brands Delivery located?

Primo Brands Delivery is located at 9400 N Mason Ave, Chatsworth, CA 91311, USA.

Brand Certified Facts from Primo Brands Delivery

This information is certified by Primo Brands Delivery and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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