Primo Brands Delivery

Reviews

• NG

  Nicholas Gallucci

  Jun 12, 2026
  1.0
  Garbage service. If you cancel service then try to pay they will keep not processing the payment then charge you $20 extra per month. Even though you are literally paying your balance off and they are choosing not to process it. DO NOT USE THEM. Id rather drink straight from the tap then deal with this.
• CE

  Cael Marcus Edwards

  Feb 25, 2026
  1.0
  I have had a host of issues with this company. They had some kind of update to their payment system in January. Suddenly, my card wasn't working in their system, though it was working everywhere else. It took almost a month and 5 separate calls to them to find out that for some reason my card was marked as being attached a closed account. I checked with my bank and the issue was definitely with Primo's system, and not my card. The finally got the payment issue resolved after call number 5. The other issue is that the dispensers they rent now are faulty. I've had this service for a few about 3 years, and the dispenser I had for the first 2 and a half years worked fine for that time. They about 6 months ago, the cold water tap started hiccuping and wasn't a steady stream anymore. They have since had to replace my dispenser 3 times, with each one having the same issue after a few weeks. After this happened with the 3rd dispenser in about 5 months, I called them again for a replacement. This time, the dispenser they dropped off almost immediately leaked all of the water from the tank I just refilled it with. When I called to cancel my service, they told me that they can pick up the two dispensers that are now at my apartment and the empty water bottles. But they are refusing to pick up the full bottles that I can't use. I hate this company! I also hate that they have a monopoly in my area and it's nearly impossible to find a local company to work with instead.
• UP

  Univ. Purchasing

  Jan 12, 2026
  1.0
  Primo Brands is one of the worst companies I have ever had to deal with. Ever since they took over our previous water company, it has been nothing but horrible customer service. We have had missed deliveries with no explanation as well as missed deliveries where they claimed they actually delivered and tried to charge us. I have had to request water dispenser replacements twice in the past year. The first scheduled replacement time the they brought water with no dispenser. The driver said they gave all their dispensers away already and had no record of a replacement needed for our location. We had to wait another week or two before a dispenser was just randomly dropped off. That replacement dispenser stopped working around a month ago so I scheduled a replacement again. Primo did not show up on that day either, so we still have no working dispenser. After failing to get us a working dispenser in a timely manner, I cancelled our service. I requested that we not be charged for the dispenser rental for the last month since it hadn’t been working, and the customer service agent refused, saying “No. You have to pay for it.” They said that since I was cancelling my service, they weren’t going to give me any credit for the defective dispenser. Will never consider these crooks again for our business. Being the biggest operator doesn’t mean anything if you are the worst and treat your customers like garbage.
• DW

  Derek West

  Jul 18, 2025
  1.0
  TODAY WE JUST CANCELLED OUR SERVICE WITH “primo” WHEN WE FIRST STARTED USING THIS SERVICE IT WAS THRU READY REFRESH, EVER SINCE THEY MERGED WITH primo THEY BECAME COMPLETELY UNRELIABLE AND PATHETIC. WE WERE SUPPOSED TO GET A NEW WATER DISPENSER LIKE 3 DAYS AGO AND THEY CONTINUE TO CANCEL AND DELAY OUR SERVICE/DELIVERY. THE LADY WE SPOKE TO WHO WAS A SUPERVISOR NAMED “MARIA” WAS VERY VERY RUDE AND NASTY TOWARDS US, NOT SURE IF SHE WAS IN THE STATES OR IN THE PHILIPPINES BUT SHE DOES NOT HAVE PROPER ATTITUDE TO BE WORKING AS A SUPERVISOR AND STRONGLY RECOMMEND THAT SHE BE RE-TRAINED. SHE DEFINITELY IS A TERRIBLE REPRESENTATION OF primo… THAT BEING SAID AVOID AVOID AVOID! TRUST ME THEY ARE NOT UP TO THE STANDARD THEY ARE SUPPOSED TO BE..
• RS

  r sc

  Nov 6, 2023
  5.0
  OUTSTANDING SERVICE, "YES" One billion Thank you still not enough for the job you do "WILLIAM". We want your Boss know how amazing you do your job, very professional, friendly, with care, very knowledgeable, just complete professional. People like you "WILLIAM" deserve 100% raise. We want your Boss know how amazing you are. You definitely deserve the raise. . This is not easy, to do this job every day and carry heavy and delivering on 3th or 4th floor without elevator, we can not imagine how you do this? You are amazing and billion thank you still not enough for the job you do "WILLIAM ". Thank you.

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