United States Postal Service

Reviews

• RB

  Rhyan Beckford

  May 12, 2026
  1.0
  I’ve had serious issues with this post office. I had a P.O. Box there for several years, and after moving I submitted a change of address so my mail would be forwarded to my new address. However, the mail was not being forwarded consistently — it was hit or miss — so I ended up having to drive three hours to the post office just to pick up my mail. Then, for some reason, my P.O. Box payment didn’t get processed, and I was unable to renew it online. After weeks of trying to resolve the issue online or over the phone — without having to make another three‑hour drive — I was finally contacted and told that my P.O. Box had been claimed by a new owner. I’m very disappointed with how this situation played out. The whole experience has been a major inconvenience, and now I have to submit another change of address, hoping it will work this time, though I have little faith in the process.
• AB

  Amanda Bartley

  Mar 4, 2026
  5.0
  Ok so update. Although I didn't get a call the driver came back and showed a worker where they left the package. I definitely got my delivery thank you so much for going out the way to come back.
• JJ

  John

  Feb 9, 2026
  5.0
  This is hands down the best USPS location in the East Bay, in my opinion. I’ve visited multiple locations in the area, and this one stands out. The manager here is actually involved — both with the staff and with customers. At other USPS locations I’ve visited, it’s nearly impossible to get support from a manager. But at the Castro Valley branch, the manager was on site and actively helping. I was able to get everything I needed taken care of smoothly. Overall, it was a great experience. I’ll definitely be coming back here for any future shipping needs.
• MS

  maria segundo

  Jan 13, 2026
  1.0
  Estoy muy molesta enojada hace 3 meses me dejaron un paquete abierto pero cerrado con tape le sacaron prendas solo dejaron una sola y fue tanto papeleo requisitos para q me rembolsaran mi dinero q lo perdi al final ...ahora este dia lo volvieron a hacer pedi q pesaran mi paquete y resulta q le faltaban 6 libras otra ves al parecer abren las bolsas y cierran con tape porq las veces q me ha pasado se nota q no es roto por maquina si no q el corte se ve hecho por tijera o algo preciso dejo la foto para q vean ojala hagan cambios y miren bien el personal que tienen haciendo mal el servicio... porque no hacen nada para que esto no pase... yo ya no pedire nada por correo ya no confio en el servicio. Muy mal ...
• KK

  KK

  Dec 29, 2025
  4.0
  🙂

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