United States Postal Service

Reviews

• AW

  Alexis Williams

  Sep 15, 2026
  1.0
  One of the most frustrating customer-service experiences I have ever had at a post office. Unfortunately, the problems seem to occur at every level, from the letter carriers to the employees working inside the office. I have repeatedly experienced situations where letter carriers make decisions about mail delivery that are incredibly frustrating and, in my experience, appear to go well beyond what I would expect them to decide on their own. When trying to resolve these issues with the post office directly, the experience inside the office has been just as disappointing. The customer service at the counter is extremely poor. Employees have conversations with one another while actively assisting customers, and there have been multiple occasions where I have felt like I was barely acknowledged. Even when someone does eventually assist you, the interaction often feels rushed, filled with annoyance and dismissive rather than like they are actually trying to resolve the problem. At this point, I will be paying for a private mailbox serviced at a private location simply to avoid having to deal with this location. That is how consistently frustrating my experiences here have been. I understand that postal employees deal with difficult situations and a large volume of customers, but basic communication, professionalism, and actually acknowledging customers should not be unreasonable expectations. After multiple negative experiences, I have very little confidence that bringing another issue to this location will result in anything being resolved.
• CB

  Chris B.

  Sep 10, 2026
  2.0
  Shipped a package out from here. The lady at the counter was difficult to understand. I had to ask her a few times to repeat herself. Then she pulls off a shady move and crosses out the QR code on the receipt so you can't review her. As a government employee I hear the stereotypes, but its employees like this who give a bad reputation to everyone that does their job. This is why bloated government institutions suck.
• MK

  Mobeen Khan

  Sep 3, 2026
  1.0
  Went in at 4:15 & got out at 4:55. Line was out the door while only one person was working at the register.
• WB

  Wayne Bright

  Aug 13, 2026
  5.0
  I live in Carmichael and regularly send out mail out of my mailbox today. “CAT” carrier picked up and politely introduced himself and let me give you all five stars. He is very good at his job. Thank you for having him.
• PW

  Patricia Wang

  Jun 26, 2026
  1.0
  I got there 9:30 and hoping using automatic machine to process a priority mail, but there was no envelopes on the shelf. They don’t open till 10:00. So I tried to ask a lady inside to have a an envelope but she acted like didn’t hear from me.

Frequently Asked Questions About United States Postal Service