United States Postal Service

Reviews

• EW

  Earl W.

  Jun 18, 2026
  1.0
  The customer service here is absolutely terribly. Nobody wants to try, except when they’re trying to be difficult. For years I’ve had packages refused because people don’t include the PO Box. I can’t control how others ship samples or returns. If I know people are returning items through the post office I always advise them to include the PO Box. I had sample hats on order for a month, plus a week of ship time, only to be refused at 6:30am. When I went that same day I get a snarky reply about how the package has been returned and I’ll have to wait. Sharon is great, apart from her, they could all go.
• SL

  Sip LLC

  Apr 20, 2026
  1.0
  First time at this location, and my experience was extremely disappointing. The employee, Lolita, was rude and unprofessional from the start. She was texting/ watching on her personal cell phone and didn’t greet me. When I said I needed to drop off packages, she bluntly told me, “Next time drop your packages over there in the corner.” I politely replied, “Sure, ma’am, but I need a receipt.” She looked frustrated that I had interrupted her personal social media time and said she couldn’t give me a receipt—just told me to take a picture of the packages instead. After I insisted, she reluctantly weighed my boxes and claimed they were overweight compared to my labels, saying she needed to charge me more. When I asked to speak with a manager, she disappeared for about 10 minutes with no explanation. I then asked another colleague for help, and that employee shouted, “Someone does not want to wait.” Lolita eventually returned from the back—without any manager—and said, “We are a non-profit organization. We don’t make money, that’s why we’re losing our business and always at a loss.” She kept my packages but never gave me a receipt. I now have no way to confirm if my packages were actually delivered. I am thinking to switch my business account to UPS. I strongly urge the management of USPS Carmel-by-the-Sea, CA (This Location) to address this unprofessional behavior. No customer should be treated this way. Lack of office etiquette, communication skills and misrepresentation of USPS will erode the business from within.
• TT

  TheAodhain

  Nov 15, 2025
  1.0
  Go in on a Friday to pick up a package that was delivered hours before, get told "oh I can't go grab that, you'll be able to pick it up tomorrow." They're closed on Saturdays.
• EO

  Eve Orr

  Mar 16, 2025
  5.0
  Sharon has been a joy to work with. She is kind, extremely helpful and professional.
• JB

  Joe Banks

  Jun 20, 2023
  1.0
  No effort whatsoever to perform their contracted job. Amazon order not delivered. Stated “delivery attempted” but it’s clear from time stamps they never even put it on their truck.

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