FedEx Ship Center

Reviews

• TE

  Tresa Echevarria

  1 day ago
  5.0
  I forgot to get the guys name, but I was there right now at 12pm and the guy who helped me was extremely nice and helpful. He walked me through the steps of getting a shipping label on my phone. I appreciate him so much!!
• AP

  Alberto Paz

  3 days ago
  1.0
  Waited 20 minutes only to be told they don’t pack, the counters say full service. One guy working the counter. Wouldn’t let me talk but kept assuming things like I had to return equipment to att or spectrum (I had a laptop to send out). Instead of assuming why I was there he coulda asked where it was going and told me they don’t package. Avoid this place
• A

  Сергей Золотой

  Sep 10, 2026
  1.0
  ⭐ 1 star This was by far the worst customer service experience I have ever had at a FedEx location, despite using FedEx almost every day. The employee who assisted me introduced herself as Clarice, if I heard her name correctly. Unfortunately, I could not verify it because her name badge was turned around and not visible. When she realized that English is not my first language, she told me that someone else would assist me and walked away. I waited for approximately five minutes, but no one came. Eventually, she returned and reluctantly began helping me. During our interaction, she was distracted by her phone and appeared to be sending iMessages instead of giving her full attention to the customer standing in front of her. Every time I asked a question, her response was essentially, “I don’t know.” When I asked why two-day shipping cost nearly $80, she dismissively told me that she does not control anything, that it is “the system,” and that I should call customer service because she is not responsible for it. I understand that store employees do not set FedEx prices, and I did not expect her to change the rate. I simply expected a polite explanation and basic professional assistance. Instead, her attitude felt condescending and dismissive. She made me feel extremely uncomfortable—as though I was beneath her and not worthy of being treated with basic respect. I regularly use FedEx and have never experienced treatment like this before. This interaction was genuinely upsetting. I strongly encourage management to investigate this incident and provide appropriate customer-service training. Anyone working directly with the public—especially customers who may not speak perfect English—should be patient, attentive, and respectful. No customer should ever be made to feel humiliated or unwelcome simply for asking questions.
• LR

  Lise Ransdell

  Aug 24, 2026
  5.0
  Super helpful staff, patient and communicative, service was fast
• VN

  Venkatesh Namula

  Aug 18, 2026
  1.0
  This location FedEx has the worst delivery drivers they find excuses for not to deliver door to door service. Though the gate is closed there is always in and out flow traffic where the gate will be opened for every 2 min and we never missed a single package delivered from Amazon till date but these FedEx drivers particularly this location drivers are lazy who makes their customers fools by simply placing the reciept on the gate and make their customers to come to their location and pickup the package. Almost every one in my circle from our community have faced the same experience

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