The UPS Store

Reviews

• AL

  Amanda Lee

  6 days ago
  2.0
  Update: Somehow the UPS driver was able to find my package and it was finally delivered on the 9th. I’m glad I eventually received my package, but honestly the experience had already left a bad impression. I feel like the situation could have been handled very differently, especially when it came to communication and customer service. Mistakes happen but the way you handle them makes a big difference. ————————————— Very upset with UPS and how they handled this situation. I ordered kitchen towels and pantry items from Costco on the 3rd, and it says delivered on the 5th, but there was nothing on my porch. UPS left a note saying they wanted to speak with us, so I called them. They asked if we received a package that wasn’t ours. I said no, but explained that I was expecting a package from Costco that says delivered but never arrived. They called me back later and said our package was misdelivered to an address with the same house number but a different street. I eventually got the package, but there was no shipping label, and the box was from Amazon. Someone had manually written our address on it along with the tracking number from Costco. I opened the box, and there were just random boxes made in China, nothing that I ordered. I called UPS again, and mind you, I was already upset about the whole situation, but the worker was also defensive and not nice about it. They said they were going to collect the package that wasn’t mine and told me to contact Costco about my missing package. The whole situation was frustrating, and the customer service made it even worse. My package was marked as delivered when I never received it, and the package I eventually got wasn’t even mine. I understand mistakes happen, but the way UPS handled this situation was disappointing and unprofessional.
• NE

  Nurettin Erzen

  Jun 15, 2026
  1.0
  Charged $1.80 for 1 (one) piece of paper printing.
• SJ

  stoic jstr

  Jun 2, 2026
  5.0
  Excellent customer service and very helpful.
• AM

  Alex Miqueo

  Apr 25, 2026
  5.0
  Always very friendly and helpful but just box your own things because if they do it then it’s expensive other than that no complaints
• LB

  Lynette B.

  Sep 14, 2021
  5.0
  Friendly owners

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