The UPS Store

Reviews

• UH

  Ultra Films Holdings

  Aug 31, 2026
  5.0
  ⭐⭐⭐⭐⭐ Every time I come to this UPS Store, I'm greeted with friendly faces and outstanding customer service. The staff is always professional, welcoming, patient, and genuinely helpful. They create such a positive atmosphere that it's always a pleasure coming here. A special thank you to the manager and the entire team for consistently going above and beyond. Your kindness, professionalism, and dedication do not go unnoticed, and I truly appreciate everything you do. Thank you all for being amazing. I highly recommend this UPS Store to anyone looking for excellent service and a great experience!
• LS

  L S

  Sep 16, 2025
  1.0
  I have trusted and used this store for years and will no longer. For the past three years, there were 3 young men who worked there; they were always helpful and kind. I think this franchise must have recently sold to someone new who installed their own family as employees, because there was a rude young woman who told us we couldn't read, even though amazon instructions clearly stated to take the package to a UPS drop off location. It had a UPS label they would not accept saying they couldn't read it. I could say some really snotty things about who is the better reader between she and I, but will refrain. The older lady was no help either. Only owners would act this way toward customers, maybe they are a mother/daughter duo. Go anywhere else but here from this date forward.
• FF

  Florencia

  Apr 16, 2025
  5.0
  Hi!! I wanted to know if I can have an online order delivered to this ups store and pick it up afterwards? Thanks!!!
• JS

  J.A. Sanders

  May 7, 2024
  5.0
  I had major problems mailing a package from the Studio City post office to Cincinnati. They acted like they didn't know how to do (or wanted to do) their job. I should have come here, because this UPS Store is very well-regarded by my uncle, who uses it all the time. I needed to mail something else to Cincinnati, so I use the store for the process. I was so happy to do business here. The guy behind the counter was very friendly, very helpful, and was even apologetic for what the post office did to me, even though it wasn't necessary for him to do so. If I ever need to mail important packages from LA again (and I'm sure I will), then I will certainly use the Beverly Hills UPS Store from now on.
• PP

  Poroshat P

  Feb 3, 2022
  1.0
  Horrible costumer service. The young short guy with attitude and no respect to help costumers.

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