The UPS Store

Reviews

• JF

  Janet Friedlos

  6 days ago
  1.0
  I have used this UPS store many times. Normally I would have given 4 stars but today I got a really bad experience. Zadrack was the person who helped me. He was rude, disinterested, condescending and disrespectful. When he told me how much the boxes (2) cost I said “ is that the prices for both boxes?” And he said yes. So when the price came up times 2 I said, “I thought you said it was that cost for both.” He said, “So do you want to send them?” And he started to take the tags off. I said, “ just wait i need to call the receiver see if hes ok with that price.” He rolled his eyes as if i was wasting his time. ( By the way no one was in line) so to end this the receiver said go and when I went to use my card he said” push the button,” what button? The one with the arrow!! There was more than one with an arrow, he became very impatient and more rude, “THE BUTTON ON THE TOP WITH THE ARROW!!” There are 2… so i put my finger on one , looked at him and waited for a yes… he sighed loudly and said yes. If i go back i WILL NOT go to that horrible employee!
• SB

  Samantha Bordiuk

  Jun 9, 2026
  5.0
  I went to this UPS right when they opened and Analese kindly and efficiently notarized and prepared my document for shipping. $10 for notarization, $1 for a manila envelope and $5 for a rigid cardboard envelope for my peace of mind. So easy for me! Thanks, Analese.
• RB

  Ronald Bass

  Jun 6, 2026
  3.0
  3 stars? 2 reasons: as a business owner myself, I have realized that customers sincerely appreciate the small things we do even if the cost is minimumal. Granted, discretion is key on our generosity. The UPS associates do not have the freedom to use such discretion, even if it's a one time courtesy to use a 3 inch piece of tape for a repeat customer. This shows that management is more concerned about the pennies than providing true customer service and appreciation. Secondly, the customer customer service response was extremely poor. No apology for the inconvenience of having to pay for a full roll of tape to use a 3 inch piece to seal the package. It didn't seem to matter that I am a repeat customer that always have their packages properly prepared for shipping except for this once I had forgotten to tape a self securing package. In addition, I offered to leave the now purchased roll of tape on the counter for others to use as a courtesy and was told that they don't allow that. It's sad really, profit over customers. No veteran discounts and no taping...
• LL

  LC

  May 18, 2026
  5.0
  As i waited in one line, myself and a Line of people behind me all observed the young bald employee with glasses act so professional and patient with an elderly woman’s escalating frustration. She became rude and belligerent because she couldn’t comprehend how to properly return something for free. Super star employee even offered to do it for her on her phone through Amazon after she still didn’t understand and continued to berate the store for trying to rip her off. So many people should not work in customer service this particular employee handled the situation with poise, class, professionalism, patience and kindness. I’ll definitely recommend this location to everyone I know.
• AY

  alan young

  Apr 15, 2026
  5.0
  Great place for all your shipping need. Close by, clean and friendly staff.

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