The UPS Store

Reviews

• DS

  D. Shabazz

  Sep 29, 2026
  1.0
  The worker has a dog that uses the bathroom inside (bowel movement) and it smell horrible each time I do business there. the smell is so strong my stomach turns. It’s bad for business and disgusting 🤮.
• RB

  Randal Barnes

  Sep 22, 2026
  5.0
  Wonderful store location and superlative service! I'm temporarily without a printer and these lovely folks are so kind and helpful in taking care of all of that for me during the interim. All I needed was their store number/email address and I simply emailed them what I wanted to have printed and "wah-lah," it was a done deal by the time I got there—all ready for me, printed up and good to go. Super! I still don't have that printer so I will be back! :-)
• LL

  Lefty

  Sep 21, 2026
  1.0
  If you enjoy the pungent odor of an overflowing litter box, this is the stop for you!
• CC

  Cullen Chadwick

  Sep 10, 2026
  5.0
  Mary's the best and her dog rocks!
• EH

  Emili H

  Aug 18, 2026
  1.0
  I rarely leave negative reviews, but my experience at this store was bad enough that I feel other customers should know what to expect. From the moment I walked in, I felt uncomfortable and unwelcome. The owner repeatedly stared at me in a way that immediately made me feel like I was being watched or judged, even though I had just entered the store and had done nothing to warrant that kind of attention. Unfortunately, the interaction only went downhill from there. Her customer service was incredibly rude and dismissive. She made snarky comments that came across as rude and unpleasant. I also have to be transparent that the combination of how intensely I was watched from the moment I entered, how I was spoken to, and how differently I felt I was being treated made me genuinely question whether racial bias played a role in my experience. I obviously cannot know what another person’s intentions were, but I can speak to how her behavior made me feel. I felt singled out, judged, and unwelcome before I had even had a real interaction with her. That is not something any customer should experience. The condition of the store was another issue. There was a very noticeable smell of cat litter, and there were visible cat toys on the floor. As someone who is very allergic to cats, I would have appreciated knowing that animals may be present in the store before entering. The smell and pet items also did not give me the impression of a clean or professional environment for any business. After leaving, I looked at the store’s reviews and saw that it currently has around a 2.8-star rating, with numerous customers describing similarly negative interactions with the owner. What stood out even more were the responses to those reviews. Rather than acknowledging customers’ concerns, many of the responses come across as argumentative and defensive. At some point, when customer after customer is describing negative experiences with the same person, it may be worth considering that every customer isn’t the problem and maybe you are.