The UPS Store

Reviews

• PJ

  Paul Juhl

  2 days ago
  5.0
  I've been using this UPS Store as my business mailing address for about three years now, and I honestly can't recommend them enough. As a small business owner without a central office, I rely on my PO box here for everything — customer payments, mail, even oversized freight like palletized shipments that are way outside a typical UPS Store's day-to-day. They've never once made me feel like an inconvenience for it. They hold pallets out back until I can get there, and they'll check my box for me over the phone when I'm slammed and can't make the 20-minute drive. They genuinely know me at this point. I don't spend much time socializing when I stop in — I'm usually in and out quickly — but if they see a larger parcel has come in for me, they'll have it ready and grab it as soon as they see me walking up. That kind of attentiveness says a lot, especially considering how busy this store always is. The owner runs this location personally and it shows — she's warm, professional, and consistently accommodating, even when customers occasionally wander in trying to pay bills that really should be mailed to me. Beyond mail and shipping, I've also used their notary and fingerprinting services and had a great experience. Most recently, they saved me $40 on an overnight shipment by pointing me toward a better option instead of just processing it — no upsell, no runaround, just honest advice. That's who they are. If you need a UPS Store that treats you like a real person and not just a transaction, this is the one. Highly recommend.
• JL

  JANET LEYVA

  3 days ago
  5.0
  Every time we go to UPS on Valencia I’m midvale park the staff goes above and beyond. Never have had an issue
• EA

  Eduardo Altamirano

  6 days ago
  5.0
  i love this store with a passion everyday i come in and im excited to start my day out here i love all the employees and the fun environment.
• AG

  angelica gamez

  Jun 29, 2026
  5.0
  Great customer service!!! Everyone is super helpful and friendly. I don't come in often, however when I do they're always very busy but get things done quickly, they're very fast!! Love this location!!!
• AT

  AlainA TrianTafelo

  Jun 3, 2026
  1.0
  10.10.am Wed, 6/3/2026 tried to pick up a package today that we had delivered here to our PO box the guy that was looking for the package try saying he couldn't find the package and it literally just got there the day before then as soon as one of the employees said it shouldn't have been sent back do you want me to look for it miraculously all of a sudden this guy finds with a quickness so yeah he knew where it was so when I try grab my package he goes over my hand and hands it to the lady the guy knew how he was acting he wouldn't even make eye contact with us and we are some of the nicest most friendliest people we are good customers and right now you guys don't deserve Us and how dare him who does he think he is I bought that box so my stuff could be safe not so some guy treat me that way it was very clear to see what he was doing and now we have more important mail coming here and now we have to worry I am writing this review not because I want to but because I am leaving a paper trail anywhere I can cuz if anything comes up missing because of the way that guy acted then you will find yourself in court and as far as an apology goes save it I just want my stuff safe that's why I bought this overly priced box

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