United States Postal Service

Reviews

• JG

  Jennifer G

  Jul 3, 2026
  1.0
  If I could give zero stars I would. This is my second review in my life and its not a good one. I have never had so many issues with mail delivery and I have lived in BFE and Yuma AZ but the moment I unfortunately chose to move within the area code of South Mountain Postal Service I've had nothing but issues. The South Mointain Postal Service have made it their personal goal to fail at every aspect of their one job. Its already difficult living in an HOA( when I moved here the HOA didn't exist),I now have to deal with incompetence when forced to accept a delivery service with the most lost and confused mail carrier in my vicinity. Constant missing packages, marking items delivered to a parcel locker but not proving the ACTUAL KEY TO GET INTO SAID LOCKER, and dont get me started on their customer service or lack thereof. They cant even complete the last two initials in their name 'postal' and 'service '. Pretty sure they dont even know where they are located, hint its the United States. Imagine 'delivering' a package 30 mins before you close for a three day weekend, not actually delivering the package or if they did deliver it they didnt give me the ability to obtain said package because I can't access the parcel locker they left it in. When trying to call to get a person back out to fix their mistake you are not only bounced between different locations, stuck in an almost endless loop of ANI (artifical non intelligence)but you are then directed back to probably the worst location imaginable, South Mountain Postal Service. Not only did they ignore any attempts at contact, they didnt provide any service. How can you be so bad at the one thing you've done for centuries? How can you not figure out how to deliver a simple package since 1775, or the more modern postal service establishment in 1970? You have only been delivering packages since before we were an established country but still cant do that? I think we need a name change, 'United States we Sometime Provide Postal Services' aka USWSPPS... has a nice ring to it.
• JB

  Jimmy Borden

  Jun 29, 2026
  5.0
  Dont know why this place has such a bad score. Been here a bunch of times and the employees are all super nice and the line moves quick
• AD

  Alyssa Dominguez

  Jun 29, 2026
  1.0
  The staff is so hostile especially if your a customer that needs help and explaining with your mailing needs also they need somebody bilingual in Spanish in this day and age get with the program horrible customer service 🤮
• MM

  Megan

  Jun 6, 2026
  1.0
  I have lived in several different states across the the USA and this USPS location is by far the worst I’ve ever dealt with. There has not been one time that I have received an important package on-time. Somehow, it is always marked “undeliverable” or it turns into a disaster. I live in a normal house with an easily accessible mailbox in the front yard. No gate. There’s absolutely no reason I should have experienced this issue so many times! It’s been at least 10 SERIOUS issues now in the past five years. I don’t know what the hell is going on here, but maybe these people (including management) need to be investigated.
• KD

  Kaylin Dunnett

  May 7, 2026
  1.0
  Hideously incompetent post office. You guys have either misdelivered or outright lost my mail 5 times over the past year and there is never any recourse for me. I have lost track of the number of times I have had to call customer service or drive down to the Phoenix regional post office to ask a supervisor to help me locate a mail piece and I’m out several hundred dollars in handmade irreplaceable goods. I’m considering routing my mail to my parent’s house because that is how little I trust your employees to do the bare minimum. Your delivery workers are unreliable and shady.

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