The UPS Store

Reviews

• SB

  Susu Bby

  2 days ago
  1.0
  Called to check prices got placed on hold then hung up on. No one answered any of my questions
• AM

  Asheka Matthews

  Sep 30, 2026
  5.0
  Grate customer service
• TR

  Tiaira Robinson

  Sep 26, 2026
  1.0
  If I could give it 0 stars I would. I went into the store to return work from home equipment. I had the QR codes that just needed to be scanned and the equipment needed to be unboxed and returned via the QR codes with no cost to me. The employee immediately told me that I needed to take the base off of the monitor in order to return it. I told her that I didn’t have a screwdriver and asked if she had one. She told me no and said she couldn’t accept it. I asked her did they have a box big enough that would fit the monitor. She walked away and made a negative comment to her peer employee and from there I knew the process would be problematic. She came back and said we’ll print the shipping labels but you’ll have to pay for the boxes. I told her that I wouldn’t be paying anything because the company, CVS Health, already paid. I asked her to scan the QR codes and she would see it’s paid for. She said she wasn’t scanning anything and I could either pay for the boxes or leave. I told her that I wasn’t leaving because I still needed the service that I came there for to be completed. I asked her to read the email that was attached to my QR codes which was as followed: Make note that each item is labeled with a specific tracking number. Best practice is to use your phone in the UPS store so you can see the name of the item and allow the clerk to scan that code when you open it so they package the correct item to the correct tracking number. Take all items you selected for Returns unboxed to the nearest UPS store with this email which also gives you the RITM number listed above for the UPS representative. All equipment should be returned within 10 business days of the day the codes are requested. This allows for best response time and minimizing additional costs to your organization’s cost center. UPS will box, pack and ship all your items. DO NOT under any circumstances pay UPS any money. CVS is covering all costs for this action – boxes, packing, and shipping. Even after reading the email she told me that she hates when people think they know their store policy and told me again that I can either leave the store or she was calling the police to report me for trespassing. I asked for her manager’s name and contact information to insure that she receives the training necessary to complete the process for the next person. Of course she didn’t want to provide her name and told me that was none of my business. She gave me a card that would lead me right back to the store and not the manager. Her response was, do you think a store owner would leave his personal cell phone number for random people to call. I told her no but I should be able to receive a business contact or email upon request. So not only was my service request not completed, but I received horrible customer service the entire time. The employee lacked skill required to provide good customer service.
• EC

  E.W CG

  Sep 8, 2026
  5.0
  Gerardo el conductor de entregas estuvo en la tienda y fue muy amable al ayudarme.
• JR

  J Robert

  Aug 26, 2026
  1.0
  Go to any other UPS store! The owner of this place is one of the most arrogant and rude persons I have encountered. First, he sets prices higher than other locations, as well has charging random fees he posts on the wall outside of what ups posts. When I politely asked him why there is this added fee when I haven’t ever paid it at any other location, he snapped back at me saying if I can’t afford it then get out and go somewhere else. I obviously said I gladly would and continued to in my way. I couldn’t believe what happened next, he followed me out of the store continuing to insult me. I ignored him and got in my car, and that’s where he crossed a line. He knocked on my window repeatedly as he insulted me, saying my car is a piece of sh*t and that those fees pay for his Bentley. It was so ridiculous that other people were coming out from the other stores filming him. I told him to walk away multiple times, but it wasn’t until one of the people filming him said they were calling the cops. Last, this was not the only time this happened to customers. I have since heard two other stories of terrible interactions with him. I would drive well out of my way not to support this guy and I hope this helps others from having to deal with the BS this guy clearly likes to serve.

Frequently Asked Questions About The UPS Store