The UPS Store

Reviews

• NM

  Natalie Marquez

  May 8, 2026
  1.0
  I need fingerprints done to get my RN license endorsed in CA. I have the hard cards and a letter stating I need the cards done old style, not by live scan even though they are being sent to the live scan company. The employee immediately told me he couldn’t do it because it was live scan. I showed him I needed the cards so he had me fill them out. After I filled them out he read the letter again and repeatedly just told me he couldn’t do it. If they can’t that is fine, I am getting confirmation from my travel company. While I’m waiting and he’s reading the letter again he had already put a glove on and a UPS driver asked why he was wearing a glove he proceeded to tell her how disgusting peoples hands are with blood and all kinds of things. It was extremely offensive and embarrassing to be standing there waiting to potentially be fingerprinted while he eluded that my hands were disgusting. It was clear he did not want to fingerprint me and he was rude in the process of it.
• GC

  Geydalith Caripa

  May 6, 2026
  1.0
  Pésimo servicio, el trato que ofrece una de sus empleadas es poco profesional y muy despota. Deberían capacitar a sus empleados antes de contratarlos ya que queremos pagar por un buen servicio no por una mala atención
• DF

  Diana Figueroa

  Apr 24, 2026
  1.0
  Had to get very important docs notarized the notary Georgiana screwed up the dates on both docs and now I have to get more docs from my mortgage company to redo . My gut instinct told me don’t let this Person notarize these time sensitive important docs but I thought I was over analyzing. Never again going to UPS
• TH

  Teresa Hane

  Apr 12, 2026
  2.0
  On Sunday, I arrived at the store close to closing time 4:55. I don’t usually wait till the last minute. They said they were closed so I went back to my car and saw it was now 4:58 so they were supposed to be open till 5:00. They left at 5:02 in their cars. With the cost of gas, I prefer not to make two trips.
• JC

  Jonathon Coy

  Mar 21, 2026
  1.0
  I WILL NEVER give my business to UPS again. EVER!!! I know a lot of small and big business owners who use UPS as their preferred shipping provider and that is soon going to change to FEDEX. Now it is semi-difficult to get businesses to do much of anything that requires extra work thats unneccessary in their eyes UNLESS you know someone whos employed within (im talking about the businesses that I know who have business accounts with UPS). Well my mother is top sales in her division for over 30+ years and they are going to switch soon and I am speaking to 10 other businesses to do the same. THIS ALL STEMMED from this UPS location off Central and Camelback and my visit there. I came in with a package that I needed to have sent to a friend down in Texas. It was vital that he got this package ASAP so he could in return, mail me the laptop that I was getting from him, which I was going to use for my business. I sent over ($1600.00) worth of equipment and I got insurance on it. The lady at the UPS store told me the package would arrive on Thursday. I had relayed that information to my friend. On Wednesday, my friend went out of town a couple hours away for business. I had received a text message stating the package was delivered. I had called my friend to ask him if he received the package and he stated he did not because he was out of town and he thought it was arriving the following day. I told him that the package was delivered and the only way that was done is if someone signed for it. He hung up with me and called his wife to see if she didl. She was not home, so she didnt sign either for it, but she left work to go home to see if the package was there. (So now I have disrupted 2 peoples lives in search for this package). When she arrived home she did not see the package anywhere. I had issues looking up the package on UPS website, so I had to drive down to the store to ask them. Their customer service is so poor its disgusting. They told me that someone named "Fi" had signed for the package. I told them that is impossible as he is out of town, not expecting the package til tomorrow (when the girl told me it would arrive). There was NO photo of the package delivery. Long story short, Fi, my friend, had found out that the UPS delivery driver, dropped the package off, and signed for the package themself, for the resident (because the UPS drivers know everyone there in that neighborhood), as a "courtesy" delivery, so they dont have to wait for their package. Welll. someone apparently saw this and had stolen the package from wherever the UPS driver had put it and NOW I am out $1600.00+ shipping fee from UPS + insurance $ paid + laptop my friend was supposed to send me once he received the equipment (over $2000.00) + gas/time its taken me to try to resolve this issue (which has remained UNRESOLVED). Everytime I spoke to someone at the UPS store (when I was reluctant to get ahold of anyone), they were NOT helpful. They said they would call me back (over 4 times) AND NEVER ONCE DID. I waited and waited and waited. I gave them the benefit of the doubt and now I have lost faith in UPS completely. This store has tarnished UPS's name completely. Since then I have heard and seen bad things about this place. I have TRIED (yes I say TRIED) to file a claim, but they wont even file it. I cannot file it on my own. THE STORE has to file it and they refuse to do so. They refuse to take responsibility (UPS) for their actions. What was the point of getting INSURANCE WHEN YOU CANNOT EVEN FILE A CLAIM FOR IT. I have NEVER filed a claim ever in my life. And the ONE TIME I need to file it, I have a horrible experience with it. The ONLY way they can make this right is if I get paid for my stuff that I sent that went missing due to their negligence and poor communication. This is friggin ridiculous. TO ALL THOSE WHO READ THIS---- trust me, TAKE YOUR BUSINESS TO FEDEX, YOU WILL BE MUCH MORE SATISFIED.

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