The UPS Store

Reviews

• ED

  Eric Dugger

  May 12, 2026
  5.0
  All of the people at this store location help by getting things done easily and quickly, ranging from making returns and shipping packages to my loved ones. They make print copies of files that I need in a snap as well. I appreciate the most well staffed at this very location at store #5340 @ the north side of the plaza on 19th Ave and Northern . I just love how they also have LGBTQ friendly peeps.
• ZZ

  Zack

  May 8, 2026
  1.0
  Extremely frustrating and unprofessional experience at this UPS location. I dropped off a package that was initially rejected because it was a reused box that previously had alcohol branding on it. I was told I needed to cover any indication that it had been an alcohol box, so I took it home, covered everything up, and brought it back. I later found out (8 days later) the package had been sitting there the entire time and was never shipped out. No one called me, no one notified me, and no employee mentioned there was still supposedly an issue with the box. When I came back and asked why it hadn’t moved, they again claimed it was because it was an alcohol box, but when I asked them to show me where on the box it still indicated that, they couldn’t. To make it worse, the person who appeared to be the manager (and who's was initially handed the package) was defensive, unprofessional, and had a very bad attitude when I confronted her about the issue. Instead of taking accountability or even trying to help, she acted irritated and dismissive. This caused an unnecessary delay for my customer and made me look bad as a seller, even though I had dropped the package off on time. I ended up taking the package back and dropping it off at another UPS location, where it was accepted with no issues!!! This employee/manager would not give me her name, which is against their company policy. UPS corporate is aware of the incident and will be following up as well. I would not trust this location with important shipments again.
• DR

  Dan Raustadt

  Apr 27, 2026
  5.0
  Always friendly and attentive.
• FG

  Fabio Garcia

  Feb 11, 2026
  1.0
  Avoid this location for fingerprinting services. Their machine doesn't work and they don't care at all about helping you. Was struggling there for 20 minutes with no help and had to find a non-UPS location to get it done.
• GP

  Glen Pusch

  Feb 6, 2026
  5.0
  Friendly service, in and out promptly the receipt does not show the clerk name but was every helpful

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