Staples

Reviews

• DL

  Devin Long

  3 days ago
  1.0
  Prints are off center and have streaks throughout. I tried asking to print behind the counter for better quality, but they said it was the same quality either way. Don’t print things here.
• TE

  Tia Elle

  5 days ago
  5.0
  READ THIS, ATTENTION DESERVED: I want to take a moment to recognize Austin for providing me with an extraordinary customer service experience. Austin assisted me with the purchase and setup of my 27-inch monitor, which has absolutely beautiful graphics. What impressed me most was that he did not simply consider his job finished once the purchase was made. He took the time to help put my computer setup together, test everything with me, and carefully check for any potential issues. He made sure I was comfortable and confident with my purchase before I left. I can genuinely say that I have not had a better customer service experience anywhere else. Austin gave me something that every business should want its customers to have: a reason to come back. Because of the level of service he provided, I knew that when I needed something else, this would be the first place I would return to, and Austin would be the first person I would look for. In fact, I am making another purchase today specifically because of the experience I had with Austin. When I called, I asked for him again. Although I will be working with another associate, Nathan, for this purchase, I want management to understand that Austin is the reason I returned as a customer. I have already spoken with the manager about my experience, and I will be speaking with Nathan regarding my second purchase. Austin has earned my loyalty as a customer and my recommendation. I will gladly tell my friends and others about the outstanding service I received from him. When someone takes this much pride in helping a customer, it deserves to be recognized. Thank you, Austin, for setting such a high standard. I am already looking forward to my next experience. Tia-
• IB

  Ian B

  5 days ago
  2.0
  Came in yesterday for passport photos for my daughter but only opted for the digital copy. However, I realized I needed the printed photos because passport renewal for minors can only be done in person and require the physical print. I returned the following day to have it printed but the first person (blonde lady) I asked greeted me with a resounding “WHAT?!”. I mean, what kind of customer greeting is this? I explained the situation and immediately received a NO for an answer and that they have to retake the photo. 😱 I indicated that it was taken just the previous day and I had the usb. Surely, their tech people can do something, right? She then called Nathan and he explained he can try but may not be as good quality. He pulled it up, printed and thanked me for my patience thus the 2 stars. I hope employees realize their behavior affects their coworkers that genuinely care for their customers.
• DH

  Dein Hills

  Sep 13, 2026
  1.0
  Employees here are incredibly rude. I placed an online order for a straightforward print & bind job. A school purchased a play script for a children's play and we have the permission to print a single copy for personal use. I received a voicemail from Austin stating that they cancelled the order without even speaking to me because of a copyright symbol. I called the store back, spoke to Austin and politely asked what he needed from me to be able to print it- a letter from the author showing we had clearance to print it? He was very rude, telling me "as I told you in my voicemail you can print it yourself and we'll bind it for you." The guy acted bothered I had called back to try to resolve the situation. He said even with a letter saying we had permission to print it, they will not print it but they are openly encouraging people to print themselves on their machines what they will not print professionally. What? That makes no sense, but he claimed this is Staples policy. What a waste of time! I just had it printed elsewhere and won't waste my time with the rude employees at Staples moving forward.
• JF

  Jonathan Frye

  Aug 14, 2026
  3.0
  Honestly no problem with the store specifically but just a stupid process change from staples/amazon overall. If I return my Amazon package I want a slip or confirmation that I returned it. I just returned my package and asked for a recipe for confirmation and was told we can't do that. Now if anything goes wrong with my return I have no way to prove I returned it. Just a trust me bro I did it and see the screen it shows confirmed. You will get an email some time for confirmation. I can tell you IT stuff breaks and doesn't work. I want an actual confirmation number. Not sure why this process was changed to probably save a few pennies on paper for a bad customer experience.