The UPS Store

Reviews

• RM

  Richard M

  2 days ago
  1.0
  If I could leave a fraction of a star, I would. The clerk who waited on us had all the enthusiasm and customer service skills of a sloth, and explained nothing to us. Even though we told him we were sending 3 glass vases, a decent human being would have reminded us that unless UPS packs them, there is no coverage. I asked him to affix some "Fragile" stickers, he said he would, but he never did. Two of the 3 vases were shattered. We packed them very, very well with layers of bubble wrap,packing peanuts, shredded paper, Styrofoam, etc. It al.ost seems intentional that someone, somewhere dropped that box from a very high level for that degree of damage. To spend $84 to send these to my sister, who had to leave them behind when they moved, would have been worth it if they hadn't been ruined. Cananyone tell me which, if any, customer was served in this transaction? Certainly not the recipient, who ended up with mostly shattered glass, and certainly not me, who had the whole experience ruined by a careless and greed organization whose customer
• FM

  freizel mcintosh

  2 days ago
  5.0
  Braulio was kind, patient, and helpful. I had 6 items to return, all with different return codes. I lost service while trying to pull up my last code. He was kind enough to let me know that if I stood by the front door I could get better service. Sure enough, it worked! It’s refreshing to be helped by service representatives who genuinely enjoy helping others. The only thing to be mindful of is that parking is very minimal.
• MR

  MAGOO ROBINSON

  2 days ago
  1.0
  I purchased a box from this UPS store for $10.82. Thought this price was excessive. When I went home, I found another box. 3 hours later, I brought the box I purchased back in the same condition I bought it. It was then the associate Ritz told me, I could not return the box. At no time when I made the purchase did he mention the sale was final. The receipt does NOT state, it was a final sale. Ritz mentioned I could exchange it. I asked him to apply the $10.82 to the package I was shipping. He said, that is not possible. I asked to speak to the manager. I informed the manager, I was not told it was a final sale, and the receipt does not state its a final sale. The manger, Ash said, it is not possible to refund my $10.82. They have the box and my $10.82. Never a great feeling getting ripped off. I'll go to FedEx next time.
• KW

  Kevin Washington

  5 days ago
  1.0
  Spoke to clerk. No response. He looked at his watch while I was trying to send an email with the shipping label. I advised him that I would be done shortly as I tried to figure out how to send it to the store. No response. He did say thank you. They talked about me as I left the store. It is a shame that UPS leases these businesses to outside people.
• SV

  Steven Velasquez

  May 8, 2026
  5.0
  I had a great experience with this UPS Store location. They were incredibly easy to work with, professional, and moved quickly to help me meet a tight deadline for our soccer team banner. The quality came out awesome and they made the whole process smooth from start to finish. I really appreciate the customer service and attention to detail. I’ll definitely be coming back for future projects and recommending them to everyone I know. Highly recommend!

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