The UPS Store

Reviews

• TD

  t d

  Sep 26, 2026
  1.0
  Let’s start off by saying that the owner, Kevin, is an apathetic individual. Had a family emergency and ask if he could waive my storage fees because I was away for 2 weeks and couldn’t receive my packages in the 3 day window allowed. He said no, you signed the contract, so we can’t waive anything. Mind you, his employees messed up on my PO Box information and I had multiple packages refused and sent back. I had to eat the cost of those packages being sent back. I asked why wasn’t my information up to date, and he couldn’t answer the question. He got angry and started to lose his composure. He’s very unprofessional and I wouldn’t recommend doing business at this establishment. On YouTube, he says he’s for the community and wants to help, but that’s a lie. Look at the other negative reviews and you can start to see a pattern with Kevin. I’m definitely moving PO Boxes and business elsewhere.
• MR

  Michelle Rowland

  Sep 16, 2026
  1.0
  No one answers phones anymore...now you have to go through 10min of AI to get absolutely nowhere
• SS

  Stephanie

  Sep 15, 2026
  1.0
  Horrible experience !! The owner is so rude & don’t recommend coming to this location. I literally will drive out of my way to not receive service here . I have a hearing aid and the owner asked me to get off my phone . He’s a veteran and doesn’t forget where he comes from 😂
• JC

  jackyuma2025 chen

  Sep 6, 2026
  1.0
  On Aug 31 Mon, I brought 3 items and UPS return label to the store. The staff here, female, white, middle age, short hair, only scanned 2 items. She did not scan the 3rd item, and gave me a receipt with only 2 items. I did not check receipt with caution at that time. Later on Sep 6, I found the error. I went to this store and told the staff the mistake they did. I required they check the camera record on Aug 31 to prove I brought 3 items, they refused. This store and their female staff made me lost $32 of this item. Probably she intends to steal package and did to other customers as well! They refused it is their mistake but asked me to check UPS. The item was not scanned by this UPS store staff here! And they did not apologize!
• IR

  Isabel rangel

  Sep 4, 2026
  1.0
  Very disappointing experience at The UPS Store. The employee with glasses and a beard communicated with me in a very condescending manner when explaining that he was unable to assist me with my package. I completely understand that there may be certain things employees are unable to assist with, and that is not the issue. The issue was the way the information was communicated. There was no greeting, no sense of willingness to help, and the overall interaction felt dismissive and unwelcoming. Good customer service is not always about being able to resolve every situation; sometimes it is simply about treating customers with courtesy, respect, and professionalism. Unfortunately, that was lacking during my visit. I hope management takes this feedback into consideration and works on improving the customer service experience at this location.