The UPS Store

Reviews

• RY

  Rudy Young

  6 days ago
  5.0
  I truly enjoy going to this location. The associates are always 🤗friendly and courteous. Most important waiting time is less than 2 through 5 minutes. I would also like to add that I am not all that computer suave, but they take the time to walk you through any difficulties if you have problems trying to download anything from the Internet
• TS

  Tamara Sampson

  Sep 4, 2026
  5.0
  Super helpful staff.
• BG

  Bear Bear Gilmore

  Aug 31, 2026
  5.0
  My experience here was truly phenomenal! The guy at the front desk was awesome! (Matt)... He even gave me stickers, and gave me a high five. I highly recommen you come to this location. Its a once in a lifetime experience even better than Disneyland!
• PP

  Payal Pandit

  Aug 21, 2026
  1.0
  Had a terrible experience at this store today. I have been coming here regularly, and the staff has always been very helpful, so today’s experience was especially disappointing. I was trying to return a large item at the kiosk. The instructions said “no box, no label,” but the item was too large to fit into a bag. I had already processed a couple of other returns at the kiosk without any issues. All I asked the employee was if she could help me since this particular item wouldn’t fit in a bag. Unfortunately, her response was extremely rude and dismissive. She asked me what the return instructions said and told me to “read it.” I explained that it said “no box, no label,” and she rudely told me to fit the item into a bag. I explained again that it physically would not fit, but she continued to tell me to do the same thing rather than trying to help because the label says it. I eventually went to the counter and was able to complete the return. I didn’t want to escalate the situation at the time because I simply wanted to get my return taken care of, but I do feel the manager should be aware of what happened. I understand that everyone can have a bad day, but that is not an acceptable way to speak to or treat customers. She really needs to work on her customer service and communication. I would have appreciated even a little patience and willingness to help instead of being made to feel like I was inconveniencing her. I hope this feedback is taken seriously, because this was a very frustrating and disappointing experience, especially given that I have always had positive experiences with the staff here in the past.
• TR

  Tava Redd

  Aug 19, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Mak, Matthew, and the entire team are AMAZING! They are always so friendly, helpful, professional, and genuinely go above and beyond. Exceptional customer service every time—I truly appreciate them and wouldn’t go anywhere else! Highly recommend this UPS team! ❤️

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