The UPS Store

Reviews

• JC

  J C

  Jul 25, 2026
  5.0
  I have always had good service and the staff has always been friendly.. There have been days, don’t we all have a bad day! I credit when a customer is rude, yelling and downright nasty. Especially when there is only one person working.
• AS

  Alexa Serrano

  Mar 4, 2026
  5.0
  Went in to return a package and usually it’s a tough process when I go to return at kohls or Amazon drop off but decided to try this place and couldn’t be more pleased with my interaction with Nasin. He was so helpful and gave me such a great experience I will always return packages here instead ! He was very knowledgeable and able to help me as needed !
• VZ

  Vitaliy Zhivotenko

  Feb 19, 2024
  1.0
  I shipped an envelope from this store on a Saturday. By Monday the tracking was still not available, not even stating the label was created. UPS tracking site showed this message: “We could not locate the shipment details for this tracking number.” I called the store and was told they cannot find the shipment and they asked me to come in. Upon coming in the clerk stays “I have it right here and have not shipped it yet.” My trip to the store and frustration could have been avoided if the clerk had looked for the shipment when I initially called. Consideration for customer’s time would be appreciated. Consider proper training for your employees.
• KF

  Koni Faver

  Mar 31, 2018
  1.0
  Was there Wednesday morning at 11:30 to mail a Priority Mail package to Washington. Was told he wasn't sure it would make it there by Saturday but could guarantee it for $58.00 otherwise it might show up Monday. Took the package to The Cave Creek Post Office for $18.60, it got there Friday. I will make the extra 5 minute drive into Cave Creek.

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