The UPS Store

Reviews

• SG

  Serena Gonzales

  5 days ago
  1.0
  The two women working on Saturday, October 10th, 2026 were some of the most inconsiderate and unprofessional women ive ever encountered. I explained to them that the delivery driver walked up to my house and didn’t even attempt to deliver my package. He just put the “Sorry we missed you” sticker on the door and left. I can only assume it’s from pure laziness and not wanting to get my package from the truck. I attempted to reschedule a delivery to my home, and the soonest it could arrive was 5 days later. I then paid an extra $8 to pick it up myself. I arrive at the UPS store shortly after 1 pm and the women behind the counter stood and taunted me by making gestures, laughing, and shaking their heads at me. I was treated with absolutely 0 respect. When I was finally able to speak to them and explained the situation, rather than trying to help find a solution, they said “Yeah, they do that sometimes” (referring to the driver) and said it wasn’t their problem. While i’m aware that they do not have control of the UPS drivers, they do have control over how they treat people, their professionalism, and how they represent the UPS brand.
• KG

  Kyra Griffin

  5 days ago
  1.0
  Christina has the worst customer service ever. She had a customer, but wanted me to come back when they opened up the next day. I told her I’d been to 3 different locations that wouldn’t take my package. She didn’t even want to take 5 minutes to process my order. Don’t even waste your time at this location.
• PH

  Pam Hooper

  Oct 8, 2026
  5.0
  Excellent customer service! Well staffed who are very informative. Service is fast and well organized.
• MB

  Mary B

  Oct 6, 2026
  5.0
  Sharde and Jeff were very helpful to me. The first day I came in Sharde was smiling and offered her assistance, I asked her for suggestions and she gave me excellent suggestions in printing my party invitation on 8 x 10 card stock. She was so helpful, then the second day I had to redo the invitation and Jeff assisted me on this day and he was smiling as well when I came in and assisted me throughout the process. Both of these employees are very sharp and and professional, and definitely represented your company in a way that you would be very proud of
• DH

  DB Hill

  Sep 2, 2026
  1.0
  Not to be trusted due to incompetence. I had two Amazon returns scanned there only to find that I didn't receive a second confirmation from Amazon later that afternoon. I checked the receipt, and sure enough, there was only one item on it. While I should have checked, I did observe the male representative who took it stick the UPS return label to the boxes. Soooo I called there to straighten it out, and they insisted that I had to return in person even though I told them exactly what time, what the box looked like, etc. Very frustrating as I was getting ready to travel for two weeks, and it was 100 degrees outside! But I have another concern. I noticed that some of my shipments looked like they had weights triple or more from what they should have been. Even though I wasn't paying for return shipping, I watched the next time I went in. The male representative with initial J (short hair) took my packages and put them all on the scale at the same time, so the weight wasn't accurate. I pulled my other packages off the scale to ensure the weight was accurate but finally got tired of correcting him, and sure enough, the weight for the last item that had two packages on the scale was 9 lbs, which was nowhere near accurate. We really need an investigation here, and I do NOT recommend this location.

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