RXO

Reviews

• EH

  Eldon Harris

  Aug 17, 2026
  1.0
  RXO Little Rock is terrible. I purchased pool furniture from a reputable company that shipped my purchase in a timely manner. RXO received my order for delivery to my home and forced me choose a delivery date that was more than 2 weeks out. When that date came, they canceled and forced me to choose a date that was another 2 weeks out. When that date came, they canceled again and made me choose a date that was nearly 3 weeks out. When you contact their customer service, you have to speak with someone in a foreign call center that can't resolve anything. I should point out that my order was "delivery only", with no assembly or installation required. Should have been a simple job. Did I say that my order was for pool furniture? They basically ran out the summer pool season on us. I had to complain to the original supplier who initiated a new order to shipped by an alternative carrier. Disgraceful.
• BF

  Bridget Fuller

  Aug 4, 2026
  1.0
  Absolutely terrible customer service. All the other reviews listed is the exact same things that I have dealt with. Obviously they are not correcting the issues or even trying to. I still have not received my refrigerator. It shows it was delivered to the hub over a week ago but they claim they haven't received it. Even Electrolux says it was delivered to hub. I have tried calling multiple times, been hung up on, sent emails and asked for response when I am showing them evidence that the item was delivered to their hub. They keep saying they haven't received it but the tracking says they have. TERRIBLE!!!!!
• HY

  Hani Ye

  Jul 27, 2026
  1.0
  Our refrigerator was originally scheduled for delivery on July 21. However, on July 20, we received a phone call informing us that the delivery would be delayed until July 30. Since then, we have spent many hours on the phone and chatting with your third-party customer service representatives. We were repeatedly told that our case would be escalated and that your team was working to expedite the delivery. Unfortunately, today, July 27, we received another call informing us that the delivery has now been pushed back again to August 3. This level of delay is simply unacceptable, especially after the amount of time we have spent trying to resolve the issue through your customer service channels. Our interactions with the third-party call center have been extremely time-consuming and, ultimately, have not resulted in any meaningful progress. Can someone please provide a clear explanation of what is causing these repeated delays? More importantly, when will we actually receive our refrigerator? I would also appreciate a response from someone who has the authority to resolve this issue rather than another referral to the third-party customer service team.
• AE

  Ashley E

  Jul 21, 2026
  1.0
  I cannot even begin to explain how frustrated I am with RXO service. Four times now I've had to reschedule the delivery of my Samsung product (which as of today I still have not received). Amidst all that, I have received absolutely NO communication from RXO indicating I would need redelivery until the scheduled delivery day has passed (after I've already taken time off work, rearranged my schedule, and spent all day waiting for them to arrive resulting in a "no-show"). What's even more frustrating is it's almost, if not completely, impossible to communicate with this company via phone to address any issues. I will absolutely never do business with this company again.
• OB

  Olivia Bitner

  Jul 13, 2026
  1.0
  I have been trying since 6/25 to get a refrigerator that I ordered from Samsung delivered to my house. That was the first time that I was contacted regarding making a delivery appointment. At that time, my appointment was set for 7/2. On 7/1 at approximately 7pm, I got a text message informing me that my delivery would need to be rescheduled. I then called back to reschedule and was given the next available date of 7/8-nearly an entire week later. The next morning, I received a message informing me that I needed to reschedule my delivery yet again. When I was finally able to speak to an agent, I was informed that the one I talked to the night before never set the appointment, so I was again set for 7/8. On the evening of 7/7, I was notified that my refrigerator was indeed going to be delivered the next day with a delivery window between 4p-8pm. So on 7/8, my husband and I removed all of our groceries from our old fridge and placed them in ice chests and made sure that everything was ready for our new fridge to be delivered. A little after 3pm, the driver called and said they were about an hour away. A little over an hour later, he called me again to say that he them thought was in front of our house, but when I looked outside, be was not there. I checked on the tracker and it showed him to be nearly 40 minutes away on the other side of town. After speaking to the driver some more, we determined that he was on Sunset Dr, instead of Sunrise Dr. He had put the wrong street into his GPS. He then said he would be on his way here. Well, he never came. He just went back to Little Rock instead. I have since been unable to even get my delivery rescheduled. I have talked to about a half dozen agents and the escalation team and still don’t know when or even if I will get my refrigerator delivered. I have pleaded why them to please just bring me my refrigerator, preferably today, but they refuse to even estimate when I will get it. It’s almost as if it has disappeared. I have never in my life had a more frustrating customer service experience. I finally got is rescheduled for today, and after several messages assuring us that it was on the way, they canceled yet again! This is actually insane

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