The UPS Store

Reviews

• AH

  Alex Harrel

  3 days ago
  1.0
  Always dealing with different associates saying different things about the same issue. Can’t pack in manufacture shipping, unless of course you get one of the people who don’t care (luck of the draw) or you can scan in the item and it’s sent fine. Even if it’s a company-wide policy, the discretion in enforcement is aggravating and unnecessary.
• DA

  Dustin Ash

  6 days ago
  5.0
  Dear Greg, I wanted to take a moment to tell you about an absolutely exceptional experience I had at your UPS Store today — and more importantly, about Persephone. From the moment I walked through the door, Persephone greeted me with such genuine warmth that I honestly felt like I had been coming into your store for years. I recently moved here from Phoenix, Arizona, where I became accustomed to being charged for practically every piece of tape, breath of air, and possibly eye contact — so imagine my surprise when Persephone simply helped me tape up my box and made sure I was completely taken care of. But the tape isn’t really why I’m writing. Your store was busy. There was a line, it was Saturday, and Persephone appeared to be handling an incredible amount of it practically by herself. Yet somehow, she never made me feel rushed, overlooked, or like I was just the next person in line. In fact, I barely even noticed the line. That is a gift. She stayed calm, cool, funny, quick-witted, professional, and completely in control of the room. She made me feel important while simultaneously taking care of everyone else. I walked in needing to mail a package and walked out in a noticeably better mood. She literally turned my day around. Greg, I don’t know what Persephone’s long-term plans are, but I can tell you this: that girl is going places. Employees can be trained to operate a register, ship a package, or follow procedures. You cannot easily train someone to make strangers feel genuinely seen and welcome while gracefully managing a crowded store. That’s character, personality, composure, and exceptional customer service all rolled into one. So, Greg, from one very impressed customer: recognize this woman. Keep her. Invest in her. And if I were you, I’d seriously consider giving her a raise before somebody else realizes what you’ve got. 😉 Persephone, if you happen to see this: thank you. You made what should have been a completely ordinary Saturday errand memorable, and you reminded me how much one person’s kindness can change another person’s day. Phoenix may have the sunshine, but apparently Conway has Persephone. And considering Persephone is the name of a goddess, I suppose I should have expected nothing less. Warmly, Jennifer Ash
• AB

  Angel Bell

  Aug 15, 2026
  5.0
  they are always polite and helpful at this location. will go here from now on.
• DD

  Donald Daugherty

  Jul 1, 2026
  5.0
  Tony is very kind and professional him and i had a great conversation made me want to come back and do more business i will tell all my friends about the great guy named tony at the ups store #6777
• DB

  Daniel B

  Jun 29, 2026
  2.0
  This UPS store is grossly understaffed. I try to avoid the store if possible, but I had to go there today. The line was out the door and there was only one guy helping customers. His name was Sean and he was totally awesome. He was working his butt off. It seems like every time I visit this store, the wait is ridiculous. 20 to 30 minutes.

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