Brand Certified
United States Postal Service
2.2(154 reviews)
Certified by United States Postal Service • May 17, 2026
Business Details
502 Greystone Way, Prattville, AL
36066, United States
Certified by United States Postal Service • May 17, 2026
(800) 275-8777
Certified by United States Postal Service • May 17, 2026
http://usps.com/postoffice
Certified by United States Postal Service • May 17, 2026
About
Certified by United States Postal Service • May 17, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 502 Greystone Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • May 17, 2026
Hours
Certified by United States Postal Service • May 17, 2026
Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:30 PM
Saturday9:00 AM - 2:00 PM
SundayClosed
Reviews
2.2
154 reviews
5 stars
37
4 stars
9
3 stars
5
2 stars
6
1 star
97
- NNN NMay 11, 20261.0It is ashame that while the cost of service continues to rise, the quality of service rapidly declines. Front desk service is usually not too bad depending on who's working, but there is definitely service issues with this location beyond the desk or overall. Management fails to understand and adhere to policies. I have had issues for years but within the last 6 months, I have had more incidents where I did not receive my packages at all or my packages were not available to me in a timely fashion after delivery by 3rs party. They also fail to scan packages delivered to locker or mailbox, which they have done over the years but suddenly stopped. Why would USPS continue to raise the cost of services and put these policies in place but not do what they agreed to do?
- EMEthan MorganApr 27, 20261.0Mailbox key hole has been broken for 2 weeks now and every time I say something it’s a different excuse staff don’t know what they are doing
- MBMolly BelleApr 10, 20261.0Horrific mail delivery and no way to speak to customer service.
- APAmy PhillipsMar 31, 20261.0Would be zero stars.
- JKJeremy KinneFeb 21, 20261.0Extremely unhappy with mail delivery and lack of customer service. Someone parked near my mailbox the carrier opted not to deliver my mail despite that I was standing in my garage and watched her drive by. If she had looked up to see me or hadn’t had earphones in while driving to hear me call to her, I could have gone to her to get my package. Now I have to wait two more days for redelivery because there is no direct phone number to the local branch and the automated system won’t put me through to an agent. Absolutely ridiculous.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 502 Greystone Way?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time passport at this location?
Yes, this Post Office accepts first-time U.S. passport applications and can typically take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require appointments through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service in Prattville?
Open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 9:00 AM to 2:00 PM, closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
Is there 24/7 access to PO Boxes at the Post Office lobby?
Most USPS locations provide 24/7 lobby access to PO Boxes, but hours may vary, so check with the local Post Office for specifics.
How does the nearby Prattville Post Office relate to this location?
Both serve postal needs in Prattville; customers can choose either for mailing, package services, or PO Boxes depending on convenience.
What dining options are near the United States Postal Service at 502 Greystone Way?
Nearby dining includes Osaka Sushi Bar for Japanese cuisine and Popeyes® Louisiana Kitchen for fast food with Cajun flavors, ideal for a meal before or after your visit.
Are there any convenient automotive services close to the Post Office?
Yes, nearby automotive services include Kwik Shop gas station and Super Lube for oil changes and repairs, useful if you need vehicle services while visiting.
Brand Certified Facts from United States Postal Service
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