The UPS Store

Reviews

• GK

  Glender Kelly

  6 days ago
  5.0
  They were real friendly and helped me when i needed it
• FF

  FossieB

  Jul 1, 2026
  5.0
  The staff was very patient and professional. I came in without everything that I needed to return my Amazon and they walked me through the process printed the label and we’re very courteous.
• BB

  Bryan

  Jun 20, 2026
  5.0
  Fast and easy
• TO

  Twin One

  May 28, 2026
  1.0
  Store#3465 has some of the rudest, most inhospitable, nastiest associates. Today I went to renew my box and Tanekia didn't greet me and when I asked her how she was doing, she didn't even have the decency to say "I'm fine and you?" When I left I told her to have a good rest of your day and still no response... not even a "thank you". l believe if a customer is patronizing your business the least the rep can do is be friendly and cordial. It would be one thing if this happened ever so often, but more often than not the quality of their service is horrible. The Only reason why I go to this location is because I don't want the hassle of changing locations and how I conduct my business. If it wasn't for that I'd never go into this store again. UPS needs to do customer service training with many of the associates at this location before your lose business... or at the very least put the ones that aren't friendly in the back and away from the patrons.
• RT

  Robert Tanksley

  Apr 28, 2026
  1.0
  Girl working at the register, either cant read or to lazy to type in a tracking number. So she reprinted a label, and never scanned in the 2nd package I had. Reprinted label was placed on the 2nd box, not the 1st box. I didnt catch it because my receipt had 2 tracking numbers, surprise, Its the same tracking number twice. Logically that should be impossible. It gets worse, instead of the packages being returned to sender because of duplicate labels, they just got sent out, because of course they did. So now I have a 280$ package that was supposed to go to cyprus that I cant even file a claim for, UPS 1800 number that is telling me to file a claim and refusing to transfer me to a supervisor, and the "Manager" in the store refusing to give me the Area/Regional manager's contact information to get my issue resolved, because they are utterly incapable of being held responsible for anything at all. On top of that, they have a key holder/opener that doesn't know how to do anything but check in packages, and say next customer, the store is open for 2 hours before the "manager" arrives who is capable of attempting to resolve the issue, but ultimately is incapable, and tries to pawn me off on the 1800 number, because as I said, they are incapable of dealing with any amount of responibility or accountability for their actions or employee's actions.

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