RXO

Reviews

• CV

  Carlos Vizcaíno

  1 day ago
  1.0
  Tracking indicated that RXO received my package on September 11th. I get an email that order is delayed, I should received by September 24th. Called their CS desk to inquire. They don't know where my package is.
• MW

  Monica Wood

  Sep 9, 2026
  5.0
  Very professional and respectful gentleman who delivered my IKEA order
• TC

  Trey Coley

  Aug 27, 2026
  5.0
  They picked up our defective tv & were great. Very courteous & helpful. Handled everything with excellence. Would definitely recommend.
• VR

  Vivat Christus Rex

  Aug 20, 2026
  4.0
  The gentlemen who delivered our order, were polite, efficient and gave us a heads up when they were 20 minutes out. That's important to us as we have K9s that we need to kennel. That can be like herding cats at times. I will say, I don't like the chat bot. Our original date for delivery was canceled by RXO and we had to reschedule. I get it, things happen. The chat bot, was not helpful in the rescheduling questions we had.
• CW

  Christian Waters

  Aug 5, 2026
  1.0
  If I was able to give less than one star I would. I have yet to get anyone on the customer support line they list on their website that is actually able to help with anything beyond kicking the can down "24-48 hours". I have been scheduled, gotten an email/text notification telling me so, and then been cancelled I believe three times now. My last fruitless call to "customer support" resulted in the conclusion that my $1500 worth of appliances were "lost". Mind you the language they used for my belongings was "lost" and "misplaced" leaving no confusion as to what had happened. When I asked, what the way forward was the "customer support" individual said, "we will contact you in 24-48 hours with more information". Going on nearly a month now without a washer/dryer in my home so I asked, if they can't find my items would I just be out my $1500? She responded, "yes sir I know you are frustrated I'm sorry but yes that will be the case and you will need to contact the seller." About two weeks ago I even asked if I could just go to the physical location of this "business" so I could just pickup my now lost $1500 at which point I was told, no sir we have to schedule you're deliver and you aren't scheduled right now because we don't have room on the trucks. So my product has likely been lost for something like 2-3 weeks at this point and I am somehow financially responsible for this places gross negligence. Still no resolution in sight and absolutely to everyone's surprise I have not gotten any call back or word on where my product is. Maybe it will be resolved? Maybe this company just absorbed and sold $1500 of "lost" merchandise, I truly have no idea because I can't get a straight answer from anyone prior to "24-48 hours" from now for the last month. Stay as far away as you can and if you can pickup the appliance directly from some store near you that is absolutely the better choice than dealing with this absolute non-sense. Update: Zero resolution achieved. The company reached out to me via email and ensured me that they would be able to resolve the problem ASAP and even booked my delivery for later in the month when I wouldn't be out of town for work. My washer/dryer immediately got cancelled again and after following up with the email that I was sent a message from I have not seen any response. I emailed them three separate responses to confirm my original delivery date was still correct after they shifted my delivery left one weekend, one in which I specifically said I would be out of town so that's a smart scam from them, and they proceeded to cancel the delivery and never respond to me. Absolute racket this place is running. Seems very much like a scam and a well run one unfortunately.