The UPS Store

Reviews

• LG

  Lynn Gardner

  Jul 31, 2026
  5.0
  My friends and I recently came to the Betline Road store in Decatur, AL to return several items, all packages had to be returned individually. We could not have been treated nicer by the store manager, Melanie and by Brittany, a store employee. They helped us get each item labeled and shipped and were so pleasant about their job. Thank You to Melanie and Brittany. UPS is to be commended on the staff at their store.
• GD

  Good Deal

  Jul 18, 2026
  5.0
  Outstanding experience every time I visit! The staff is friendly, professional, and always willing to help. They make shipping quick and easy, answer any questions I have, and take great care in packaging items to make sure they arrive safely. The store is always clean, organized, and efficient, even when it’s busy. It’s great to have a team that truly values customer service. I highly recommend this UPS Store to anyone needing shipping, printing, or mailbox services!
• LS

  Lininet Sofie

  Jun 30, 2026
  1.0
  I had a great experience at this UPS Store. My shipment was processed very quickly, and the staff was friendly, helpful, and professional. The lady who helped me was especially kind and made the entire process quick and easy. My only concern was that she was vaping inside the store. Because of that, the store smelled strongly of vape aerosol, with a lingering smoky, sweet odor that stayed in the air. It wasn't a pleasant environment, especially for customers who are sensitive to smells or have asthma, allergies, or other respiratory conditions. Vaping is not harmless. Young people are particularly vulnerable because nicotine can affect the developing brain, increasing the risk of addiction and potentially affecting attention, learning, and memory. Even for people who do not vape, breathing in secondhand vape aerosol in a small, enclosed space is something that should be avoided whenever possible. The customer service was excellent, and I truly appreciated how quickly they handled my shipment. I just hope the store enforces a no-vaping policy indoors so customers can enjoy clean, fresh air while receiving such great service.
• VT

  Veronica T

  Jun 25, 2026
  1.0
  I rarely leave negative reviews, but this experience bothered me because it wasn't about waiting another minute. It was about accountability. I came into the store to drop off Amazon returns, they were two large packages. Both shipping labels were already printed. I had my 8-year-old and my 2-year-old with me and stood in line for several minutes while both employees finished helping their current customers. When it became obvious they were wrapping up, I set one of my packages on the shipping counter, told my 8-year-old to hold our place in line, picked up my 2-year-old, and said I was running to the car to grab the second package. I was gone for less than 30 seconds. When I came back carrying my toddler and the second large box, one employee had sat down at a computer and the other was helping the man who had been standing behind my son in line. I asked my son, "You couldn't have stepped up?" The employee immediately replied, "I didn't know you were in line." That's the part I simply cannot accept. I had been standing there for several minutes. My package was sitting on the shipping counter with the label ready. My 8-year-old was still standing exactly where I left him. I had verbally said I was going to grab the other package, and several customers watched me walk out and come right back. This wasn't someone disappearing for ten minutes. This was a mother grabbing the second box from her car while carrying a toddler. Another customer later said she thought the other employee was going to come back and help me. I told her, "So did I." That is when it was explained that the other employee was a graphic designer and apparently couldn't help with shipping. But how would any customer know that? When I walked in, both women were helping customers. No one explained that only one employee could process shipping. Nothing about the situation suggested I needed to wait for one specific person, and no one said a word when I placed my package on the shipping counter. The frustrating part wasn't the mistake. Mistakes happen. The frustrating part was everyone pretending the situation wasn't obvious. The customer who stepped in front of my 8-year-old never acknowledged that we had been there first. No one in line spoke up. No employee simply said, "I'm sorry, we should have waited for you." Instead, I was told they had no idea I was in line. Then another customer suggested I should be teaching my children kindness. Actually, I was teaching them accountability. Kindness would have been the gentleman waiting his turn instead of stepping in front of a child holding his family's place in line. Kindness would have been someone offering to hold the door as I struggled back inside carrying a toddler wrapped around my neck and a large package. Kindness would have been an employee saying, "Sir, she was here first." Instead, everyone defended pretending not to notice what was happening. Mistakes are part of life. What matters is whether we acknowledge them and make them right. Saying "I didn't know you were in line" in a situation where every indicator suggested otherwise doesn't feel like accountability—it feels like avoiding it. That's the lesson I wanted my children to see. Not that we should be unkind, but that when something is obviously wrong, we shouldn't pretend it isn't just because speaking up is uncomfortable.
• RR

  Ryonna

  Jun 3, 2026
  1.0
  Hours say it opens at 7:30… lights were on but did not open at 7:30…. More like 7:45…. Extremely slow service as well

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