The UPS Store

Reviews

• SL

  Samantha LaFond

  2 days ago
  1.0
  I am extremely disappointed with my experiences at this location, particularly my interactions with the same employee on my last two visits. On previous occasions, I picked up packages at this store by presenting identification and paying a $5 pickup fee. During my prior visit, I was assisted by an older female employee. Before I had an opportunity to present my identification, she spoke to me sharply and told me that she could not release my package without ID. I had my identification with me and was fully prepared to provide it. My issue was never with the identification requirement; it was with the unnecessarily hostile manner in which I was addressed. I returned today to pick up a package that had been delivered only a few hours earlier. Because of my previous experience, I walked in with my ID already in hand and $5 ready for the pickup fee. I placed both on the counter and politely explained that I was there to pick up my package. Unfortunately, I encountered the same employee and again felt that I was being treated as an inconvenience from the moment I approached the counter. She informed me that the pickup fee was no longer $5 and that, as of yesterday, it had increased to $12. I had no objection to paying the new fee. What concerned me was what happened next. She stated words to the effect of, “Well, I could waive it, but…” then sighed and said, “No, I can't.” That interaction was particularly troubling because, during my previous visit, I personally observed this employee tell other customers that she would waive their package-pickup fees. I therefore left confused about how these fees and waivers are being applied and why customers appear to be treated differently. I ultimately put $20 on the counter and left because I was so frustrated and uncomfortable with the interaction that I did not want to remain in the store. To be clear, my complaint is not about having to show identification or pay a package-pickup fee. Both are entirely reasonable if they are the store's policies. My complaint is about the manner in which I was treated and the apparent inconsistency in how the pickup fee and discretionary waivers are applied. I believe management should review these interactions, clarify the store's written policy regarding package-pickup fees and fee waivers, and determine whether that policy is being applied consistently to all customers. I make a conscious effort to treat customer-service employees with patience and respect, and I expect basic professionalism in return. After two negative interactions with the same employee, I will not return to this location and cannot recommend it based on my experience.
• RV

  Rebecca Vanlue

  Jun 24, 2026
  5.0
  I can ensure my package is secured. There are many other post offices in my area that it is common to have your package or mail stolen. Not to mention that the staff are always welcoming and will help you understand or resolve an issue.
• AL

  Andrea Lake

  Jun 16, 2026
  5.0
  August today at 6:25 pm 6/15/26 was so helpful with sending a package for me last minute before you guys closed. August did not turn me away and was super helpful and kind. sincerely, Andrea paul (lake maiden name)
• DJ

  Dean Jones

  May 21, 2026
  1.0
  I pay a 180.00 every 3 months. 30.00 of thos I am told is a package handling fee. What is this fee for when it is 1 or more days before the package is checked in. This time it has been 2 days. It is 20 miles one way ftom my home to the store......Not a happy customet
• BW

  Brandon Winters

  Apr 12, 2026
  5.0
  I have zero complaints about this store. I find the staff very friendly and I appreciate their help whenever I'm there. They have so much mail and packages to go through and they do a great job. Anyone who has left a bad review on this store is either very impatient or just downright rude. I will continue to use this store and support their hard work. Thank you Meadow Lakes UPS.

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