FedEx Ship Center

Reviews

• GP

  Gretchen Powers

  Aug 21, 2026
  3.0
  Great service at the local store in Juneau if you're shipping. Unfortunately, if you have an issue with a late delivery and need to file a claim, be prepared for a frustrating process. I was directed to call or file online, and the online customer service experience was lacking and involved a lot of waiting and still no resolution as their website for claims is down. For a delivery that was very expensive and they recommended next day delivery which was delayed,, I was disappointed that the store couldn’t assist with the claim and instead directed me to phone/online customer service
• JT

  John Tipton

  Jul 15, 2026
  5.0
  Very direct. Not much for conversation.
• SG

  Sierra Greene

  Jun 17, 2026
  5.0
  Shipping logistics are never easy in Juneau, but I have always had a great experience with this FedEx. If Mary is in, then I know my package will make it where it needs to go and the process will run smoothly.
• LG

  Logan George

  Jun 16, 2026
  5.0
  Better hours than before, pleasant staff and a clean lobby! They were also very helpful with a package I was sending out.
• KB

  Kevin or Joy B

  Jun 1, 2026
  1.0
  FedEx is incompetent! My small business has been down waiting for this part which I sent Priority Overnight. Juneau FedEx is perpetually closed everyday with ‘open tomorrow’ sign. No local number to call. The only customer support you can call is overseas ESL that are barely understandable. I shipped Priority overnight — ANC sent to FBX now they can’t get it from ANC to JNU (or it got to JNU but nobody is around to scan it). I was told it was on its way to JNU then the next day when I call they say it’s still in ANC. They tell me they’re investigating and I’ll get a callback but I have yet to have that happen. Seriously this is the worst shipping experience of my life. Do yourself a favor and avoid FedEx like the plague. Can’t say UPS is the greatest but they’ve never done me dirty like FedEx.