FedEx Ship Center

Reviews

• GR

  Goldstream Appliance Repair

  Aug 12, 2026
  1.0
  Tried to contact a representative about a mis delivery, and got the run around 5 times through their automated system, it is the most infuriating thing I’ve ever had to deal with if you guys can’t have actual people answer the phones, i’m not interested in using your company anymore. What a trash system. Your company is lazy quit trying to use AI to fix everything for you. You’ve just caused more problems and infuriated your customer base.
• KP

  Kenzie Phillips

  Aug 4, 2026
  1.0
  Consistently will be 4+ days late at delivering packages even when they arrive at the Fairbanks facility. Apparently they just sit there for almost a week before anyone will finally deliver to you up here. Frustrating that they will be on time from all other destinations and then arrive in Fairbanks and sit for days and days with no update until magically one day they arrive way behind the expected delivery. Also it’s summer so weather is not a factor.
• NS

  Nicholas Schad

  Jul 10, 2026
  1.0
  I am being made to pick up my package because they are lacking delivery drivers. Already paying for shipping and then having to drive to pick up the package since they can’t staff themselves is fairly ridiculous.
• DJ

  denise johnson

  Jun 23, 2026
  2.0
  The customer service at this location is pitiful. I got a call that my package was ready. When I go to pick it up the lady touches a couple packages on a back shelf then comes out to ask me the address. I tell her this address, I had it shipped here. I tell her you guys called me. She immediately turns extremely rude and snaps at me that she has to look in a bunch of spots. Okay… why didn’t you do that then before coming out and being rude? Makes zero sense. The package arrived on time and in good condition. But the customer service is terrible.
• SV

  Steve Vick

  Jun 12, 2026
  1.0
  Fed up with fedex I have had a package returned to sender twice in the past week. Both times the package wasn't even attempted to be delivered to my house. I know this because I got a text from FedEx that a signature was required and I should be home. I waited at home. I even found the FedEx driver, who looked on their hand-held computer and said, "Yes, I have the package in the back." Then they went to the back of the truck, and it wasn't in there. The package wasn't even in the truck. They turned around and shipped it back to the sender twice. Horrible incompetence from FedEx! How do they stay in business.

Frequently Asked Questions About FedEx Ship Center