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United States Postal Service

2.8
(164 reviews)

Business Details

609 N Campbell St, Willis, TX
77378, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 609 N Campbell St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
609 N Campbell St, Willis, TX
77378, United States

Hours

Reviews

2.8
164 reviews
5 stars
65
4 stars
9
3 stars
6
2 stars
2
1 star
82
  • RW
    Rebecca Waguespack
    Jan 21, 2026
    1.0
    I’ve been trying to get a package out of a broken mailbox for 3 months now. Many promises to come retrieve the package and deliver and they never do! Now I have package (my wedding dress) marked as delivered and it’s not even here. Feeling helpless.
  • DF
    Deion Ford
    Dec 15, 2025
    1.0
    I had an extremely disappointing experience at this USPS location due to the behavior of an EMPLOYEE NAMED SCOTT. He was consistently rude, spoke to me in a condescending manner, and treated customers as if they were beneath him. I was expected to know how to handle multiple certified and return receipts on my own, with no guidance or assistance. This was not an isolated issue—other customers entering the office were met with the same disrespectful behavior. Such treatment is completely unacceptable in a customer service environment. I strongly recommend seeking services at another USPS location. I also believe management should address Scott’s conduct, as this level of rudeness reflects very poorly on the organization
  • CD
    Cliff Diamond
    Nov 22, 2025
    1.0
    The Willis post office is garbage! They're never on time. Don't answer any correspondence, and broke my mailbox. If there were an option for 0 stars, I would've picked it
  • SS
    Sharon Stone
    Nov 14, 2025
    1.0
    This automation calls for post office is pure laziness
  • GC
    Gaby Cuellar
    Nov 12, 2025
    1.0
    I never write a bad review anywhere but this time I felt like i had to due to our interaction here. My brother and I had a very disappointing experience here. Scott was unprofessional and rude throughout our interaction. He spoke to us in a condescending manner and repeatedly insisted that we were wrong only for it to turn out that we were actually correct with the information we were providing. Despite having a scheduled appointment at 2 p.m., he chose to assist another customer before us who had a later appointment. The woman at the front desk, however, was very kind and helpful unlike Scott, who came across as uninterested in his job. It seems he could benefit from retraining in customer service or perhaps being reassigned to a role that doesn’t involve direct interaction with customers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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