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Visit your local Post Office™ at 3107 5th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
They mess up your mail then blame you for it. Sorry my two last names confuses you, I've been up three times to get this fixed where is my mail.
SS
Stephanie
Oct 21, 2025
1.0
If I could give this place zero stars I would!! The guy who delivered my package didn't do a very good job and it ended up stolen. He had THREE options: my doorstep, mailbox or separate lockbox and instead just threw it outside my fence and called it a day. This place is highly unprofessional and they act like your package getting stolen is YOUR fault!!! Im sick and tired of people NOT CARING!!! Who knows the guy that delivered my package probably stole it
HJ
Helen Jackson
Aug 13, 2025
1.0
Rude. Thats it in a nut shell. They are supposed to open at 8:30. I got there at 8:15 because u wanted to assure I got in and out quickly. All these people started going in, so I did too. They finally opened the door at 8:45, so they were 15 minutes late. The worst thing is that you could hear them from the lobby. They were in the back laughing and cutting up while we stood in line.
I told the woman at the counter my problem. She basically told me it was my imagination and as I tried to explain, she kept talking over me.
When I walked out, I pulled on the door and the way it created a vacuum, it sort of blew open, and she made some sort of comment as if I had intentionally come barreling through the door. I promise I did not.
She yelled at me in front of the other customers (and it was a full house), and when I went out she looked at the other customers and said, “see what she did to the door… did y’all see that?”
She was making it seem like I was the one bringing combative when I was actually being bullied by her.
She never let me talk, she just kept yelling over me.
The issue is that I gave a new address (moved to new construction) I am unable to change my address or order thing from many places, because it comes back as an invalid address. Amazon wasn’t a problem, but Tx driver’s license, auto insurance, banks and bank credit cards… it is not a valid address. They can’t forward my mail because my new address still doesn’t exist.
All I asked was when the new addresses in my neighborhood would be in the system so that things could be done on line. She kept talking over me saying the change of address form (what I went in to drop off), would only be accepted in person, you couldn’t do on line anymore. I kept saying I know y’all require it brought in person, I was talking about banks and other things where an address is required. She was so busy talking over me, she kept hearing the post office wouldn’t let me do it on line anymore. I finally raised my voice over hers and said, I’m not talking about the post office not accepting the address, but it is their responsibility to put the address in.
I was told that by ms congeniality that my other neighbors are getting mail, but that’s mail that has been forwarded. It goes to the post office and they know the address exist. Any vendor, insurance company, credit cards, my TdxasTag for my car, it’s just a nightmare. I did finally get my address changed with my auto insurance. It took 30 minutes to speak to a human, then I had to talk to two different representatives.
So, she yelled at me and basically said I was lying.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours for the United States Postal Service at 3107 5th St, Wichita Falls?
The USPS location at 3107 5th St is open Monday to Friday from 8:30 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a first-time U.S. passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and can typically take passport photos by appointment.
Is it necessary to make an appointment for passport services at this location?
Most USPS locations offering passport services require you to schedule an appointment using their online scheduler; limited walk-in hours may be available at select locations.
Does this USPS location provide passport photo services and what is the cost?
Yes, passport photos can be taken by appointment. The current fee for a passport photo at USPS is $15.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. Online applications are available at https://www.usps.com/manage/po-boxes.htm.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, though access hours may vary at each location. Check with your local Post Office for specifics.
What nearby places could I visit before or after going to the USPS at 3107 5th St?
Nearby, you can visit TarraLux for flowers and gifts, Taste of China for dining, and Morningside Park for outdoor relaxation.
Is there lodging near the USPS location at 3107 5th St?
Yes, Royal Inn and River Walk Suites are nearby hotels where visitors can stay.
What nearby services are available in the area around this USPS location?
Nearby services include TNT Auto for automotive repair, Jackson Hewitt Tax Service for tax assistance, and Alamo Finance for installment loans.
How can I find more information or schedule services with this USPS location online?
You can visit their official page at https://tools.usps.com/locations/details/1387637 or use the online scheduler for passport appointments and PO Box rentals.