United States Postal Service

2.3
58 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3107 5th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3107 5th St, Wichita Falls, TX
76301, United States

Hours

Reviews

2.3
58 reviews
5 stars
17
4 stars
1
3 stars
1
2 stars
2
1 star
37
  • ZS
    Zoe Scott-roth
    Nov 12, 2025
    1.0
    They mess up your mail then blame you for it. Sorry my two last names confuses you, I've been up three times to get this fixed where is my mail.
  • SS
    Stephanie
    Oct 21, 2025
    1.0
    If I could give this place zero stars I would!! The guy who delivered my package didn't do a very good job and it ended up stolen. He had THREE options: my doorstep, mailbox or separate lockbox and instead just threw it outside my fence and called it a day. This place is highly unprofessional and they act like your package getting stolen is YOUR fault!!! Im sick and tired of people NOT CARING!!! Who knows the guy that delivered my package probably stole it
  • HJ
    Helen Jackson
    Aug 13, 2025
    1.0
    Rude. Thats it in a nut shell. They are supposed to open at 8:30. I got there at 8:15 because u wanted to assure I got in and out quickly. All these people started going in, so I did too. They finally opened the door at 8:45, so they were 15 minutes late. The worst thing is that you could hear them from the lobby. They were in the back laughing and cutting up while we stood in line. I told the woman at the counter my problem. She basically told me it was my imagination and as I tried to explain, she kept talking over me. When I walked out, I pulled on the door and the way it created a vacuum, it sort of blew open, and she made some sort of comment as if I had intentionally come barreling through the door. I promise I did not. She yelled at me in front of the other customers (and it was a full house), and when I went out she looked at the other customers and said, “see what she did to the door… did y’all see that?” She was making it seem like I was the one bringing combative when I was actually being bullied by her. She never let me talk, she just kept yelling over me. The issue is that I gave a new address (moved to new construction) I am unable to change my address or order thing from many places, because it comes back as an invalid address. Amazon wasn’t a problem, but Tx driver’s license, auto insurance, banks and bank credit cards… it is not a valid address. They can’t forward my mail because my new address still doesn’t exist. All I asked was when the new addresses in my neighborhood would be in the system so that things could be done on line. She kept talking over me saying the change of address form (what I went in to drop off), would only be accepted in person, you couldn’t do on line anymore. I kept saying I know y’all require it brought in person, I was talking about banks and other things where an address is required. She was so busy talking over me, she kept hearing the post office wouldn’t let me do it on line anymore. I finally raised my voice over hers and said, I’m not talking about the post office not accepting the address, but it is their responsibility to put the address in. I was told that by ms congeniality that my other neighbors are getting mail, but that’s mail that has been forwarded. It goes to the post office and they know the address exist. Any vendor, insurance company, credit cards, my TdxasTag for my car, it’s just a nightmare. I did finally get my address changed with my auto insurance. It took 30 minutes to speak to a human, then I had to talk to two different representatives. So, she yelled at me and basically said I was lying.
  • GC
    G8 CGP
    Mar 25, 2024
    1.0
    Best Starbucks in town

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.