United States Postal Service

2.3
199 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 17077 N Texas Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17077 N Texas Ave, Webster, TX
77598, United States

Hours

Reviews

2.3
199 reviews
5 stars
53
4 stars
8
3 stars
4
2 stars
6
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising helpful staff like Ms. Sharon and others reporting rudeness and unprofessional behavior from certain employees.

Delivery Issues

Numerous complaints about packages being marked as delivered but not actually received, along with inconsistent delivery practices.

Staff Attitude

While some customers appreciate friendly and efficient service, others report a negative atmosphere and unhelpful attitudes from staff.

Operational Hours

Customers express frustration over limited hours of operation, making it difficult for those with standard work schedules to access services.
  • SF
    Samuel FRANCOIS
    2 days ago
    5.0
    Great service
  • SP
    Shannan Palfrey
    Nov 19, 2025
    5.0
    I was so impressed by My Federal employee " Ms. Sharon." After, I was trying to send DVDS & small VHS player & VHS tapes for a friend that's on fixed budget & that's older. I had some boxes from work, that had alcohol wine names on them. I was stated by 1 postal representative it was unacceptable. I stated I don't mind Purchasing USPS boxes. Ms. Sharon came to my rescue. She helped me with getting boxes to fit. I had packing tape. But, Really,really appreciate there are still Hardworking, caring people in the world. Ms. Sharon is a dedicate employee. How, wonderful we still have curiosity of patrons & employees. Ya"ll have Gem in Ms. Sharon. Shout, Out for Ms. Sharon!!!!💯👍💯👍
  • MM
    Marco M
    Nov 7, 2025
    1.0
    They wrote the wrong adress on my package i had to pay 40 dollars to get it interceped ivd been waiting 12 days for a package that 3 hours away from me dont go here they suck
  • EG
    Eral Grant
    Sep 12, 2025
    5.0
    Excellent
  • OS
    O. Stevens
    Sep 10, 2025
    1.0
    I don’t want it to be, but five years of this post office location and it’s just bad. There are 2-3 outstanding post office employees at this location, but it doesn’t make up for the rest or the general laziness of those charged with being civil servants—to include their mail carriers. David is probably the worst USPS worker I’ve encountered in my 40 years of life. He’s slow, snarky, and on occasion blatantly disrespectful. The complex where I live has yet to have a consistent carrier and, in the instances I needed to interact with several of them, they aren’t helpful, have a tendency towards rude behavior, and are unreliable—like lying and saying they couldn’t gain access to deliver packages. 0/10 would not recommend.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.