The UPS Store

4.4
459 reviews
Get DirectionsCallWebsite

Business Details

563 West Bay Area Blvd, Webster, TX
77598, United States
(832) 632-2672
https://locations.theupsstore.com/tx/webster/563-west-bay-area-blvd
GoogleFacebookInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7029 in Webster offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To First Watch And Thai Cottage.

Details

  • DeliveryNot available

Location

The UPS Store
563 West Bay Area Blvd, Webster, TX
77598, United States

Hours

Reviews

4.4
459 reviews
5 stars
373
4 stars
19
3 stars
9
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing excellent service, while some reported rude behavior from specific employees.

Efficiency

Several reviews highlighted fast and efficient service, with customers appreciating quick processing of their packages and returns.

Staffing Issues

Customers expressed concerns about long wait times due to insufficient staffing, suggesting the need for more employees.

Inconsistent Policies

There were complaints about unclear policies regarding charges for packaging materials and notary services, leading to customer frustration.

Cleanliness and Environment

The store was generally described as clean and organized, contributing positively to the customer experience.
  • SD
    Scherie Douglas
    Jan 5, 2026
    5.0
    Very professional and helpful to find the right method of shipping for us. Will definitely use again!
  • DM
    Dom Maxie
    Dec 9, 2025
    1.0
    I would choose 0 stars if I could. I’ve been waiting a month for a package with no update, only to find out that Rosie signed for it 6 days ago but never let me know. No call or email. If I didn’t call the company that shipped it I would never know that my package was about to get returned to sender. And I was charged $5. Probably why she never told me, so she could charge a holding fee. Never using this location again; idc if I work next door
  • BA
    Blue Arrow
    Dec 1, 2025
    5.0
    Belinda was fast had me in and out and gabr the best customer service.. ill be back see you soon
  • BP
    Brilliant Web Presence
    Nov 28, 2025
    3.0
    Store has friendly and nice staff and did things well. However a staff member should not attend being sick, I went to drop a package off and got severly sick because the older gentleman was attending me was sick and coughing on me
  • CP
    Cherese Pendleton
    Nov 22, 2025
    1.0
    et your packages sent somewhere else. This store has the rudest, most antagonistic staff—especially the older lady who works there. There is one friendly employee, but he only works in the mornings. Even other nearby stores have mentioned that the 563 location has terrible customer service. I’ve personally witnessed the older lady only treat one type of customer with respect. And honestly, a lot of these positive reviews seem like they’re coming from people they know. No matter how nice you are to them, they still will be rude & unhelpful.
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Webster provide?

The UPS Store in Webster offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.