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Staples

3.9
(231 reviews)

Business Details

19335 Gulf Freeway, Webster, TX
77598, United States
(281) 557-0904

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Webster, TX provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
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  • DebitAvailable

Location

Staples
19335 Gulf Freeway, Webster, TX
77598, United States

Hours

Reviews

3.9
231 reviews
5 stars
138
4 stars
27
3 stars
12
2 stars
6
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rudeness and lack of assistance.

Amazon Returns

Customers frequently express frustration with long wait times and inadequate staffing for Amazon returns, leading to a negative experience.

Printing Services

The quality and efficiency of printing services vary, with some customers satisfied while others report delays and poor execution.

Store Environment

The store is generally well-stocked and clean, but some reviews mention issues with staff behavior and overall customer experience.
  • NT
    Nathaly Torrico
    1 day ago
    1.0
    Came here to do a return from Amazon and always had nice workers, today the lady didn’t have any patience rush me through the return, speaks Spanish, and sent the wrong items and she pretty much said she doesn’t care that’s not her problem. She has white hair and super rude. I always try to browse through the store because of the good costumer service this time I just left.
  • DM
    David Morales
    5 days ago
    1.0
    Drove 25min to return a package and they can’t get the systems going
  • DV
    Danielle V
    Feb 22, 2026
    5.0
    The manager actually is the one who helped me. She was very nice and really went out of her way to help me. She also gave really clear instructions on how to get my warranty. I'll be back. Thank you!
  • LT
    Larry Torres
    Feb 18, 2026
    5.0
    Quick and easy purchase of my office chair, delevered quickly for pickup, great price on a VERY comfortable chair that has heat and messsage for my back, definately needed for my 10hr work days!
  • BF
    Beverly Ferguson
    Feb 10, 2026
    3.0
    It’s amazing the difference in courtesy between clerks. I had never been to this Staples. The clerk/cashier (older lady) was amazing. I would actually give her 10 Stars. Very customer friendly. The stars dropped when I went back an hour later to return the item. I found a much better price at Walmart. The young lady who did the exchange needed customer service training. It was obvious she had never done an exchange where a customer paid cash. Needless to say she put my change of $43 on the counter for me to pick it up. I asked her politely to put my change in my hand as I would offer her the same courtesy. She hesitantly picked the money up and put it in my hand reluctantly. Sometimes one bad apple can spoil the whole cart. I asked her if she was new on the job and she replied, No, I have been here since November.

Brand Certified Facts from Staples

This information is certified by Staples and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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