The UPS Store

4.2
333 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5780 in Waxahachie offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind Cotton Patch.

Details

  • DeliveryNot available

Location

The UPS Store
791 Hwy 77 N, Waxahachie, TX
75165, United States

Hours

Reviews

4.2
333 reviews
5 stars
256
4 stars
6
3 stars
4
2 stars
7
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and professional, providing excellent customer service experiences.

Efficiency

Customers appreciate the quick service and short wait times, often noting that they are in and out of the store rapidly.

Cleanliness

The store is consistently reported as clean and orderly, contributing to a positive shopping experience.

Mixed Experiences

While many reviews praise the service, there are notable complaints about unprofessional behavior and issues with specific transactions.

Pricing Concerns

Some customers expressed dissatisfaction with pricing for services, particularly regarding charges for printing labels and copies.
  • JP
    Jesus Porras
    4 days ago
    5.0
    Great Customer service from Toscha. She was so sweet and helpfull.
  • SS
    Shelby
    Nov 13, 2025
    5.0
    I went around noon today to make a few Amazon returns. The lady who helped me was very friendly and personable, and the entire staff very efficiently handled the small line that had formed. I don’t regularly return items and thought the process might be a hassle but it took just a couple of minutes and was seamless.
  • GM
    Greg Moore
    Nov 13, 2025
    5.0
    UPS provides a variety of services. I have used UPS for shipping, printing, recycle, copy and notary. The staff is very friendly and helpful. Nothing to not like about the place.
  • RK
    Richard Kinney
    Nov 12, 2025
    5.0
    I was and always greeted upon entering. This morning I had the pleasure of being greeted and receiving top quality genuine Customer service by " Brooke" she was dressed professionally and was extremely well skilled and very helpful. It is rare when I feel service received exceeded my expectations but Ms Brooke absolutely delivered Truly very grateful, Richard Kinney Waxahachie Texas Please ensure the staff receive my review
  • YP
    Yuriy Polevoy
    Nov 6, 2025
    1.0
    Absolutely terrible customer service, in hindsight I’d rather ship with anyone else. I’d rather ship it with a turtle than these guys. They will charge you for breathing inside their store it seems. Pay for overnight and also pay to pickup. Charge you on both ends why not?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5780 in Waxahachie offer?

They offer packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.