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The UPS Store #5780 in Waxahachie offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind Cotton Patch.
The staff is frequently described as friendly, helpful, and professional, providing excellent customer service experiences.
Efficiency
Customers appreciate the quick service and short wait times, often noting that they are in and out of the store rapidly.
Cleanliness
The store is consistently reported as clean and orderly, contributing to a positive shopping experience.
Mixed Experiences
While many reviews praise the service, there are notable complaints about unprofessional behavior and issues with specific transactions.
Pricing Concerns
Some customers expressed dissatisfaction with pricing for services, particularly regarding charges for printing labels and copies.
JP
Jesus Porras
4 days ago
5.0
Great Customer service from Toscha. She was so sweet and helpfull.
SS
Shelby
Nov 13, 2025
5.0
I went around noon today to make a few Amazon returns. The lady who helped me was very friendly and personable, and the entire staff very efficiently handled the small line that had formed. I don’t regularly return items and thought the process might be a hassle but it took just a couple of minutes and was seamless.
GM
Greg Moore
Nov 13, 2025
5.0
UPS provides a variety of services. I have used UPS for shipping, printing, recycle, copy and notary. The staff is very friendly and helpful. Nothing to not like about the place.
RK
Richard Kinney
Nov 12, 2025
5.0
I was and always greeted upon entering. This morning I had the pleasure of being greeted and receiving top quality genuine Customer service by " Brooke" she was dressed professionally and was extremely well skilled and very helpful.
It is rare when I feel service received exceeded my expectations but Ms Brooke absolutely delivered
Truly very grateful,
Richard Kinney Waxahachie Texas
Please ensure the staff receive my review
YP
Yuriy Polevoy
Nov 6, 2025
1.0
Absolutely terrible customer service, in hindsight I’d rather ship with anyone else. I’d rather ship it with a turtle than these guys. They will charge you for breathing inside their store it seems. Pay for overnight and also pay to pickup. Charge you on both ends why not?