United States Postal Service

2.2
113 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4428 N 19th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4428 N 19th St, Waco, TX
76708, United States

Hours

Reviews

2.2
113 reviews
5 stars
29
4 stars
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4
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1 star
68
  • HN
    Hx neyy
    Jan 2, 2026
    1.0
    Absolutely unacceptable. I constantly have to go to the post office because drivers mark my packages as “needs gate code,” even though my address is always correct and triple-checked. This feels like pure laziness and refusal to complete deliveries. To make matters worse, USPS has now lost a 6-lb package containing my family member urn with their ashes. This is not just a delivery failure—this is a serious and heartbreaking violation. Losing something this important has made an already devastating grieving process even worse. USPS needs to be held accountable.
  • KL
    Kelly L
    Oct 7, 2025
    1.0
    By far absolute worst post office! They NEVER answer the phone. Terrible mail carriers who deliver mail and packages to the wrong address frequently. Or they give you a key that doesn’t unlock any of the parcel lockers so you can get your packages, but then you can’t reach anyone to help. They also deliver mail while you have a mail hold. Unbelievable.
  • AS
    Arescia Smith
    Feb 22, 2021
    1.0
    If in could rate 0 stars I would ! These people NEVER answer the phone I’ve been calling back to back for 2 hours n STILL no answer. It’s ridiculous !
  • RF
    Reid Flanagan
    Mar 1, 2020
    1.0
    Constantly get mail from the wrong address, and they never deliver packages on time, or leave them at another apartment entirely. READ THE ADDRESS PEOPLE
  • MH
    Michael Hannon
    Apr 29, 2016
    1.0
    Don't bother calling they don't answer the phone

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.