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United States Postal Service

2.3
(136 reviews)

Business Details

430 W State Highway 6, Waco, TX
76702, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 430 W State Highway 6 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
430 W State Highway 6, Waco, TX
76702, United States

Hours

Reviews

2.3
136 reviews
5 stars
34
4 stars
7
3 stars
7
2 stars
3
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during passport appointments and package inquiries.

Long Wait Times

Frequent complaints about long lines and understaffing, leading to significant wait times for service.

Package Issues

Numerous reviews highlighted problems with package delivery, including lost packages and incorrect deliveries.

Inconsistent Service

While some customers praised individual employees for their helpfulness, overall service quality varied greatly, with many expressing frustration.
  • KS
    Kylee Smith
    Feb 20, 2026
    1.0
    The rudest staff I’ve ever encountered. Went here to get a new passport and the passport teller had called out sick and so they couldn’t process passports on the day of my appointment (no biggie, it happens). But the way I was treated for missing their phone call (I was at work and never saw it) and showing up at my scheduled time was disgraceful. I made an appointment at the downtown PO and they were the nicest, most accommodating people. Avoid this PO if you can! There’s better options!!!
  • JP
    Jax Polo
    Feb 7, 2026
    1.0
    Not sure if this office delivers to Mcgregor or not, if so, then whichever lady (wears a white sun visor) who typically delivers the mail on the north side of McGregor consistently over-stuffs our mailbox, forces boxes that are too large to fit into our mailbox, often damaging them, AND leaves packages that she can't stuff into the mailbox ON TOP ON IT. These things typically happen when you're too lazy to get out of your vehicle to deliver packages to the front door, you know, like you're supposed to.
  • GG
    Gila Greg
    Jan 24, 2026
    1.0
    Items sit at this spot for days.
  • RE
    Roxane E.
    Dec 8, 2025
    5.0
    Cool place! Fast service to post my card for France. Nice and funny staff talking French today December 8th! Have a beautiful Christmas everyone ❤️
  • TJ
    Taz Jones
    Nov 14, 2025
    3.0
    My postal carrier won't deliver to my packages to my door because my driveway is unpaved and it depends on their mood and I don't think that's good service and I'm a disabled veteran and the driveway is a quarter mile long

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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