United States Postal Service

2.3
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 430 W State Highway 6 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
430 W State Highway 6, Waco, TX
76702, United States

Hours

Reviews

2.3
134 reviews
5 stars
34
4 stars
7
3 stars
7
2 stars
3
1 star
83

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times and understaffing, particularly during peak hours, leading to frustration.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, others were criticized for rudeness and lack of knowledge.

Package Handling

Numerous complaints were made about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.

Passport Services

The passport appointment process received significant negative feedback, with reports of unhelpful staff and poor management of appointments.
  • RE
    Roxane E.
    Dec 8, 2025
    5.0
    Cool place! Fast service to post my card for France. Nice and funny staff talking French today December 8th! Have a beautiful Christmas everyone ❤️
  • TJ
    Taz Jones
    Nov 14, 2025
    3.0
    My postal carrier won't deliver to my packages to my door because my driveway is unpaved and it depends on their mood and I don't think that's good service and I'm a disabled veteran and the driveway is a quarter mile long
  • LM
    Luvia Mendez
    Sep 16, 2025
    1.0
    Went to get a passport and even if on google it says they have walk ins and I even asked up front, they don’t🙄 I was waiting for 45mins and nobody told me they didn’t do walk ins not even the lady I asked.
  • ML
    Meredith Lutz
    Sep 24, 2019
    5.0
    Ruby was super helpful. I taped down my prepaid label weird on a package and she helped me problem-solve so the barcode could be scanned. She was so kind, professional, and helpful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.