United States Postal Service

2.4
159 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 424 Clay Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
424 Clay Ave, Waco, TX
76706, United States

Hours

Reviews

2.4
159 reviews
5 stars
51
4 stars
5
3 stars
2
2 stars
5
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and frustrated.

Phone Accessibility

Customers consistently reported that the office does not answer phone calls, leading to significant inconvenience.

Service Efficiency

Many customers experienced long wait times and inefficient service, with some noting that only one employee was available during busy periods.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied greatly, with many expressing dissatisfaction.

Delivery Issues

Several reviews mentioned problems with mail delivery, including lost packages and incorrect deliveries.
  • KK
    Kojin
    5 days ago
    1.0
    White lady with red hair and glasses that does the front desk was pretty rude. The Postmaster who refuses to do anything about her is just as reasonable for her actions. How many complaints can one person get on them for something to be done?? Make the trip to the other locations, they are way more friendly and professional
  • MM
    Mars
    Nov 4, 2025
    1.0
    They postmarked my mail wrong and now none of my family members can vote, thanks a freaking lot!!!
  • LP
    Luca Porcarelli
    Oct 27, 2025
    1.0
    Like other reviews have stated, the employees at this Post Office are disrespectful, unprofessional and rude and cannot perform the basic functions of their job. You could walk into this office holding a big red apple in your hand and they'd look you dead in the eyes and tell you it's actually a yellow banana. Picking up Certified Mail is a nightmare and they do not adhere to the USPS's own guidelines on how to pick up this product. I showed up with the "pink slip" that the postal employee leaves in your mailbox for missed delivery and they told me they couldn't give me my certified mail if I didn't have it in hand. Then the guy behind me steps up to the counter and is in the exact same situation, and they tell him within earshot of me that he does not need the pink slip to pick up his certified mail. See the apple and banana analogy above. There are two employees in particular that exhibit nastiness towards customers.
  • EJ
    Emily Jackson
    Sep 16, 2025
    1.0
    they refuse to answer their phone. don’t have a phone number listed if you aren’t going to answer it.
  • AH
    Asher Hamlin
    Sep 9, 2025
    5.0
    The staff is always helpful to me & my business receives MANY packages through their office. Very thankful for the USPS!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.