Brand Certified
United States Postal Service
2.4(161 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
424 Clay Ave, Waco, TX
76706, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 424 Clay Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
161 reviews
5 stars
52
4 stars
5
3 stars2
2 stars
5
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over the lack of assistance and poor communication.
Delivery Issues
Customers reported frequent problems with mail delivery, including misdelivered packages and unresponsive delivery personnel.
Phone Accessibility
Many customers complained about the inability to reach the office by phone, with reports of calls going unanswered or long wait times.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service provided.
- KSKylee SmithFeb 20, 20265.0Highly professional, sweet staff! Helped me get my passport with no issues! Highly recommend! If you need a passport, don’t waste your time at the Hwy 6 location, they’re incredibly disrespectful- just come here first!
- JPJax PoloFeb 7, 20261.0Not sure if this office delivers to Mcgregor or not, if so, then whichever lady (wears a white sun visor) who typically delivers the mail on the north side of McGregor consistently over-stuffs our mailbox, forces boxes that are too large to fit into our mailbox, often damaging them, AND leaves packages that she can't stuff into the mailbox ON TOP ON IT. These things typically happen when you're too lazy to get out of your vehicle to deliver packages to the front door, you know, like you're supposed to.
- KKKojinNov 20, 20251.0White lady with red hair and glasses that does the front desk was pretty rude. The Postmaster who refuses to do anything about her is just as reasonable for her actions. How many complaints can one person get on them for something to be done?? Make the trip to the other locations, they are way more friendly and professional
- MMMarsNov 4, 20251.0They postmarked my mail wrong and now none of my family members can vote, thanks a freaking lot!!!
- LPLuca PorcarelliOct 27, 20251.0Like other reviews have stated, the employees at this Post Office are disrespectful, unprofessional and rude and cannot perform the basic functions of their job. You could walk into this office holding a big red apple in your hand and they'd look you dead in the eyes and tell you it's actually a yellow banana. Picking up Certified Mail is a nightmare and they do not adhere to the USPS's own guidelines on how to pick up this product. I showed up with the "pink slip" that the postal employee leaves in your mailbox for missed delivery and they told me they couldn't give me my certified mail if I didn't have it in hand. Then the guy behind me steps up to the counter and is in the exact same situation, and they tell him within earshot of me that he does not need the pink slip to pick up his certified mail. See the apple and banana analogy above. There are two employees in particular that exhibit nastiness towards customers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 424 Clay Ave?
You can send mail and packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at the USPS location on 424 Clay Ave.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to use passport services here?
Most passport services require an appointment via the online scheduler, although there are limited walk-in hours at select locations.
What are the operating hours for the USPS at 424 Clay Ave?
The USPS is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sunday.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person at the Post Office with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this USPS?
Most USPS locations, including this one, often offer 24/7 access to PO Boxes in the lobby, but access times may vary by location.
Are there any nearby places where I can grab a smoothie after visiting USPS?
Yes, Smoothie King and Tea Time are nearby smoothie bars and cafes you can visit after your USPS trip.
Where can I find nearby options for a quick meal following my visit to USPS?
Nearby options include Pie Five Pizza, Chipotle Mexican Grill, In-N-Out Burger, Torchy's Tacos, and Taco Bueno for quick meals.
If I need cash after visiting USPS, are there any ATMs nearby?
Yes, there are Bank of America ATMs near the USPS location where you can withdraw cash.
What is the contact number for the United States Postal Service at 424 Clay Ave?
You can reach this USPS location by phone at +1 254-754-4189.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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