Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5922 in Waco offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Waco Dr & Valley Mills - Next To 5 Guys Burgers.
Details
- DeliveryNot available
Location
Hours
Reviews
4.6
361 reviews
5 stars
315
4 stars
15
3 stars3
2 stars4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.
Efficiency
Customers frequently mention the quick service and minimal wait times, indicating that the store operates efficiently even during busy periods.
Printing Services
The store is recognized for its quality printing services, with many customers expressing satisfaction with custom jobs and quick turnaround times.
Mixed Experiences
While most reviews are positive, there are a few negative experiences related to customer service and shipping issues, suggesting inconsistency in service quality.
Affordability
Customers appreciate the competitive pricing for shipping and printing services, often noting the value for money.
- JGJon Geiger5 days ago5.0Brooke helped me with printing documents and creating business cards for my new business. She was super helpful and made the process quick and easy!
- MCMelvin ChavezNov 13, 20255.0Cristian absolutely knocked out of of the park with the service he provided! I will definitely use UPS again.
- MMMadison M.Nov 9, 20251.0When we moved out of Waco, we paid this location a fee to forward our expected package to our new address. They never mailed it, and said they don’t have it, despite the tracking saying that it was delivered to them. Sigh
- JPJeff PorterNov 5, 20251.0I shipped a small cardboard mail tube UPS ground approximately 24 inches in length from Waco to Ohio weighing 1 pound and it cost $60. Does anybody think that that’s a little insane? I will never do business with this place again nor will I do business with UPS.
- JHJanette HeddenOct 24, 20251.0I did a working interview September 26, 2025. I would really appreciate contact on why you all didnt pay me, and have avoided any accountability for it. Trusting someone to make this right. Stealing labor is not right. Lying to people is never a way to excuse behavior. Glad to not work for you all. I worked at the store from 2-6 9/26/2025. WITHIN THE HOUR OF ME POSTING A REVIEW I got a response from Jayden the HR person and I did get a response to the emails i had been sending for two weeks...ya know its always the finance departments fault. They added extra money to my payment to ask me to remove this review. My opnion on here where you all could see it and it actually maybe affect their business was the only way I was able to squeeze them like I actually mattered because potentially cash flow could be hindered by truth telling. 🤔 The 3 cigarette breaks one of the employees took while I was there 4 hours didnt bother them, the mess behind the counter didnt bother them -because the public couldnt see it. Great work at being good on the outside and stinky inside. Thanks for the dollar a day yiu sent for my integrity. I put it in the bank and the check cleared. Here is the update - Holy Ships which is the franchise that owns this has no problem with hiding real isses and blaming others. No seen harm, no foul? Bless y'all...I wonder what would have happened if I would not have made this review? 😕
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Waco offer?
The UPS Store in Waco offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store #5922 located?
It is located at 4300 W Waco Dr, Ste 2 Bldg B, Waco, TX 76710, USA, at the corner of Waco Dr & Valley Mills, next to 5 Guys Burgers.
What are the operating hours of The UPS Store in Waco?
Monday through Friday, the store is open from 8:00 AM to 7:00 PM. On Saturday, it is open from 10:00 AM to 5:00 PM. The store is closed on Sundays.
Is The UPS Store in Waco open on holidays?
The store is closed on November 27, 2025; December 25 and 31, 2025; January 1 and 19, 2026. It operates on regular hours on other listed holidays such as November 11 and 28, 2025, and December 26, 2025.
What payment options are accepted at The UPS Store #5922?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get mailbox rental services at The UPS Store in Waco?
Yes, The UPS Store offers mailbox rental services for your mail and packages.
Where can customers find The UPS Store in relation to nearby landmarks?
The UPS Store is next to Five Guys Burgers at the corner of Waco Dr and Valley Mills Blvd.
What nearby dining options are available around The UPS Store Waco location?
Customers can enjoy dining at Five Guys, a popular burger restaurant located next to The UPS Store, as well as Pei Wei and Hokkaido Ramen and Sushi Bar nearby for Asian cuisine options.
Are there any nearby health and counseling services customers might visit around The UPS Store?
Yes, Rise Counseling and Coaching LLC and Treatment Center, which offers alcohol and drug treatment services, are nearby to provide health support.
What should I know about parking or transit options near The UPS Store in Waco?
While specific transit stations are not listed, The UPS Store is situated on Waco Dr near Valley Mills Blvd, a busy intersection next to Five Guys. It is accessible by car with nearby businesses such as Metro by T-Mobile and Batteries Plus Bulbs located nearby which may indicate commercial parking availability in the area.