Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses.
These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Numerous customers reported problems with missed or delayed deliveries, leading to frustration and dissatisfaction.
Customer Service
Many reviews highlighted poor customer service experiences, including long wait times and unhelpful responses.
Positive Drivers
Several customers praised the delivery drivers for their friendliness and professionalism, noting their positive impact on the service experience.
Pricing Concerns
Customers expressed dissatisfaction with rising costs and hidden fees, leading some to consider switching providers.
AG
alberto gonzalez
Dec 22, 2025
1.0
This company I fine on Sam's club on I sing for one contracto
MM
Matthew McAdoo
Nov 25, 2025
1.0
Absolute worst company to deal with when you have a problem with a delivery. They will skip deliveries and cancel parts of your delivery without in forming and the driver can cancel whatever they fill like off your delivery. They will also not bring what you request. And the customer service is just the worst they say they are helping and will call you back i am now on day five of no return phone call. I would not recommend anyone to use this company.
KY
Ksaun Young
Mar 31, 2023
5.0
Gary is a awesome 👌 delivery guy we love his performance and always on time plus .❤️ People who smile with a proch & very friendly with kindly service
JS
Jessica Solis
Jan 11, 2023
5.0
Great customer service! Always comes in with a smile and super friendly!!