The UPS Store

Reviews

• AT

  Antwan T.

  Jan 25, 2026
  1.0
  I wish your location would have posted that you all would be closed today. Maybe your website or somewhere so people were not showing up here at the Kitty Hawk location! Also there is no update on if you are going to be open at all today!
• CB

  Christina Berumen

  Jan 11, 2026
  1.0
  You said: I just left the ups store off Kitty Hawk and had the young lady Kay laugh at me at everything I said. I was taking a package back from Amazon. I was telling her that Amazon said I just had to bring the package in and they will take care of it all. I had to pay $8 and change. Which thats not the issue. The issue is the disrespect thi young lady exubrated towards me. Very unprofessional. Just plan out rude. I normally take anything I need to take back to Kholes and never have an issue but this store was unbelievable. I will never go to this location. Its sad how some people want to treat people. Can you help rewrite this professionally ChatGPT said: Absolutely. Here’s a professional, calm rewrite that keeps the substance while removing emotional language and focusing on the issue: Professional Rewrite: I recently visited the UPS Store on Kitty Hawk to return an Amazon package. Amazon had indicated that I only needed to bring the package in and that the rest would be handled by the store. I was informed there would be an $8 and some change fee, which was not my concern. My concern was the unprofessional behavior I experienced from the employee who assisted me, Kay. Throughout our interaction, she laughed at my comments, which I found disrespectful and inappropriate. This behavior made the experience uncomfortable and did not reflect the level of customer service I expect. I typically return items through Kohl’s and have never had an issue, but this experience at this location was disappointing. Due to this interaction, I will not be returning to this store. I believe customers should be treated with courtesy and respect at all times.
• RW

  Roberta Wilson

  Jan 9, 2026
  5.0
  The workers there are very helpful and patient.
• AG

  Alyssa Griffin

  Jan 6, 2026
  5.0
  What seems like the store manager was so kind to us even when we decided not to go with the quote but still quoted us so kindly and she was extremely professional. Christian was very kind as well.
• GI

  Gabriele Isaac

  Dec 29, 2025
  5.0
  Great job by Jlynn today. My wife had an Amazon return that was complex and took some real patience to navigate and Jlynn was fantastic. She showed patience and a willingness to help figure things out. Not once did we feel like we were bothering her and it would have been understandable if she did.

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