The UPS Store

4.2
159 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2104 in Tyler offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southpark Center, Loop 323 And Paluxy In Tyler Near Walmart Neighborhood Market.

Details

  • DeliveryNot available

Location

The UPS Store
1912 E SE Loop 323, Tyler, TX
75701, United States

Hours

Reviews

4.2
159 reviews
5 stars
118
4 stars
7
3 stars
3
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised staff for being friendly and helpful, several reviews highlighted instances of rudeness and indifference from certain employees.

Efficiency

Customers frequently noted the quick and efficient service, especially during busy times, with many expressing satisfaction with the speed of transactions.

Staff Attitude

There are contrasting opinions on staff attitudes; some employees are described as pleasant and accommodating, while others were criticized for being unprofessional or dismissive.

Service Quality

Overall, the quality of service is generally viewed positively, with many customers appreciating the helpfulness and professionalism of the staff, despite some negative experiences.
  • SH
    Shiela Haynes
    Dec 26, 2025
    5.0
    Excellent, quick, friendly service on Dec 26 with a multitude of customers coming in to return. Very impressed with this crew and the way they all worked so well together to get things done!
  • DG
    Dorothy Gunter
    Dec 21, 2025
    5.0
    Very friendly & helpful customer service. I’ve never had any problems with timely delivery.
  • MM
    Medina
    Dec 4, 2025
    1.0
    The person who assisted me showed an impressive level of indifference from the very beginning. I understand that no one is obligated to say “good morning,” but basic respect is still expected. At the end, I even thanked her and she couldn’t bother to respond. Her expression and attitude clearly showed her discomfort with me. I won’t make any accusations, but it was very obvious that she had a prejudiced reaction to my appearance. Let’s be clear: not everyone who looks Hispanic is undocumented, and even if they were, respect is a fundamental part of any customer-service job. I don’t leave negative reviews for fun, but if I’m paying for a service, the least I expect is professional treatment, even if it’s just out of courtesy. Her behavior was so unpleasant that I won’t be returning, and I definitely do not recommend this place.
  • RH
    Ray Holland
    Nov 29, 2025
    5.0
    Great People-Great Service!!!!!!!
  • CR
    Christina Randolph
    Nov 25, 2025
    1.0
    Jasmin was rude, very short, and made it very clear that she did not want to be at work. I won't go back to this particular store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2104 in Tyler offer?

The UPS Store #2104 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.