The UPS Store

Reviews

• AT

  Adam Turner

  Feb 19, 2026
  3.0
  Im mad enough for 1 star but am leaving 3 since the employees are just doing there job. This is a brutual franchise model. They accept so many non profitable packages and have so many customers on a daily basis, the employees are mentally cooked. I first called the store and it sent me to an international call center that got me no where. I decided to just drive up there. I mentioned the call center and he said I was to hit 9. Which was not presented as an option. They quoted $146 shipping including 2 newboxes, another $10 for insurcnace incase THEY lose it. I was able to use just one box with ease and used a 3rd party shipping company and printed for $27. When asked for a little tape, he pointed to the wall and said $4. On my way to office max for tape over principle , I see rolls of tape on a desk in the lobby. Again...just a brutual business model for owner and employees. I wish them luck. They put up with alot and probably make pennies per transcation. Parking lot is always full and tight. Some how Fedex Office print and ship down the street has it better figured out.
• BH

  Bonnie Hale

  Feb 18, 2026
  5.0
  I know when I go to this store the employees are very courteous and patient; especially when its crowded
• TG

  Tommy Gilbreath

  Jan 30, 2026
  5.0
  I am amazed at the efficiency of this store. The six clerks stayed busy but they were courteous and friendly. It is a pleasure to go to UPS Store.
• AA

  Alexander Alvarez

  Jan 29, 2026
  5.0
  Staff is knowledgeable, courteous yeah lines can be long at times but because of the staff and move fast, I get this place 10 out of 10
• AA

  Amy Arndt

  Jan 19, 2026
  5.0
  I'm dumping FedEx for the first time in years to ship at The UPS Store on Bullard Road in Tyler - the customer service at this location is unparalleled! They're ALL so sweet and attentive and on top of the details. For the life of me I can't remember the name of the girl who helped me but she was lovely. I was there on Sunday, 1.18.26 and shipped a package to Brooklyn.

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