The UPS Store

3.9
142 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3615 in Tyler offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Old Bullard Rd Behind Racquet & Jog, Next To State Farm.

Details

  • DeliveryNot available

Location

The UPS Store
5380 Old Bullard Rd, Tyler, TX
75703, United States

Hours

Reviews

3.9
142 reviews
5 stars
99
4 stars
2
3 stars
1
2 stars
6
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, even during busy times.

Efficiency

Many reviews highlighted the quick service and efficient handling of customers, with short wait times reported.

Mixed Experiences

While most feedback was positive, there were notable complaints about poor service and mistakes with package handling.

Pricing Concerns

Some customers expressed frustration over additional fees for services like printing labels and repackaging.

Store Popularity

The store is very busy, indicating a strong customer base, but this sometimes leads to longer wait times.
  • AA
    Amy Arndt
    5 days ago
    5.0
    I'm dumping FedEx for the first time in years to ship at The UPS Store on Bullard Road in Tyler - the customer service at this location is unparalleled! They're ALL so sweet and attentive and on top of the details. For the life of me I can't remember the name of the girl who helped me but she was lovely. I was there on Sunday, 1.18.26 and shipped a package to Brooklyn.
  • AA
    aklew aba
    Jan 12, 2026
    1.0
    Over charged me for a box that they did not provide nor packaging service. They stuck it in a bag and charged me for a box, packing supplies and service. 100% do not recommend.
  • MH
    Michelle Hefner
    Jan 12, 2026
    5.0
    I was here just after the new year to do some Amazon returns. And so were a bunch other people. There was a long line, but it moved fast. The team working that day were extremely efficient as well as friendly. I was very impressed to say the least. Excellent job!
  • BL
    Barbara Lugibihl
    Jan 7, 2026
    5.0
    Very busy. Multiple clerks which are very courteous.
  • DM
    DG Montalvo
    Dec 21, 2025
    5.0
    A VERY POPULAR well maintained shop for me to ship out all my packages & Amazon returns and even pick up mail like I do in one of their affordable PO Boxes. And if I need copies, a fax, or other services they've got those too. The staff are super friendly and professional - it's obvious the place is under great management. And when there's a wait it's usually a short one.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3615 in Tyler offer?

The UPS Store #3615 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.