The UPS Store

3.0
139 reviews
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Business Details

14090 FM 2920 Road, Tomball, TX
77377, United States
(281) 516-0377
https://locations.theupsstore.com/tx/tomball/14090-fm-2920-road
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5288 in Tomball offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tomball Town Center Near Kroger & Next To Verizon.

Details

  • DeliveryNot available

Location

The UPS Store
14090 FM 2920 Road, Tomball, TX
77377, United States

Hours

Reviews

3.0
139 reviews
5 stars
61
4 stars
8
3 stars
3
2 stars
6
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with many customers expressing dissatisfaction with the service they received.

Pricing Issues

Several customers reported feeling overcharged for services, particularly for printing and packaging, leading to frustration and complaints about transparency.

Mixed Experiences

While some customers reported positive experiences with quick and efficient service, others consistently faced issues, indicating a lack of consistency in service quality.

Management Concerns

Feedback indicated poor management practices, including staff treatment and communication about policies, contributing to a negative customer experience.
  • JH
    Joshua Houston
    Jan 6, 2026
    2.0
    Not the most friendly
  • SP
    Shetal Patel
    Jan 5, 2026
    5.0
    The employees at this UPS store are very knowledgeable and very efficient and get the job done quick. They’re also very cognizant of the customers waiting and try to be very cordial and sincere.
  • JJ
    Jasmine
    Dec 13, 2025
    1.0
    0 Stars!! This store is so trash. Do yourself a favor and drive to a different location. The "owner" is absolutely disgusting and disrespectful.
  • FC
    Fabio Canales
    Dec 3, 2025
    5.0
    After reading the reviews, one would think that this place is either an absolute hell or 7th heaven. I have never had a bad experience here. However, I am always prepared and understand what I need for my return. Sometimes people socialize at work, sometimes workers do not have the patience to deal with people’s bad attitude and/or nonsense. We should all cut the UPS clerks some slack. Dealing with the public is not easy.
  • JA
    Juan Arteaga
    Nov 3, 2025
    1.0
    Went in to return Amazon packages. On one of them I needed to print a return label. I was instructed to email them the return label. I expected a reasonable charge that other UPS stores had charged me as recently as this past weekend which was 70 cents for a copy charge. This location charged me $2.98 for the same service! Won’t be going back there anymore.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Tomball offer?

The UPS Store #5288 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.