The UPS Store

3.0
133 reviews
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Business Details

14090 FM 2920 Road, Tomball, TX
77377, United States
(281) 516-0377
https://locations.theupsstore.com/tx/tomball/14090-fm-2920-road
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5288 in Tomball offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tomball Town Center Near Kroger & Next To Verizon.

Details

  • DeliveryNot available

Location

The UPS Store
14090 FM 2920 Road, Tomball, TX
77377, United States

Hours

Reviews

3.0
133 reviews
5 stars
57
4 stars
8
3 stars
3
2 stars
5
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with many customers expressing dissatisfaction with the level of service received.

Efficiency

Some customers praised the speed and efficiency of service, particularly for Amazon returns, noting quick processing times.

Pricing Issues

Several customers reported feeling overcharged for services, including printing and packaging, leading to frustration and complaints about transparency.

Mixed Experiences

While some customers had positive interactions with specific employees, many others reported consistently negative experiences, indicating a lack of uniform service quality.

Management Concerns

Feedback indicated issues with management practices, including poor employee treatment and lack of accountability for customer service standards.
  • JA
    Juan Arteaga
    Nov 3, 2025
    1.0
    Went in to return Amazon packages. On one of them I needed to print a return label. I was instructed to email them the return label. I expected a reasonable charge that other UPS stores had charged me as recently as this past weekend which was 70 cents for a copy charge. This location charged me $2.98 for the same service! Won’t be going back there anymore.
  • BR
    Bruce Roberts
    Oct 17, 2025
    5.0
    Very fast service. Have only used this location one time.
  • MM
    Monica
    Sep 25, 2025
    2.0
    This store is a complete disgrace! When I visited last week after 5 your staff, 2 young male and female playing on her cell phone,were the worst at providing customer service! Both of them and I have a voice recording of proof . After so many poor reviews my point is accurate. Teach your staff mannerisms.
  • CD
    Christine Duong
    Jul 10, 2025
    5.0
    I needed to return something I bought from Amazon and after reading the reviews, I was prepared to buy a box, some tape and a label (even though I brought all of my own stuff) but was pleasantly surprised that the workers just took it exactly the way I dropped it off. I didn't have to buy anything or change out the box. I packed it in the original box that Amazon delivered it in and had printed out my own label. I just had to set it on the weight scale and then the worker printed out a return-label-receipt, politely handed it to me and then it was over. No hassle at all! It was really quick and simple. Literally only took a minute once I was up at the counter.
  • MC
    Mike Chamberlain
    Jul 3, 2025
    1.0
    Rude customer service
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Tomball offer?

The UPS Store #5288 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.