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Brand Certified

United States Postal Service

2.0
(336 reviews)

Business Details

5200 S Colony Blvd, The Colony, TX
75056, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5200 S Colony Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5200 S Colony Blvd, The Colony, TX
75056, United States

Hours

Reviews

2.0
336 reviews
5 stars
73
4 stars
10
3 stars
7
2 stars
9
1 star
237

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with several customers expressing frustration over poor service and lack of assistance.

Delivery Issues

Many customers reported consistent problems with package delivery, including lost packages, incorrect deliveries, and delays.

Staff Friendliness

While some customers praised individual staff members for their helpfulness, overall sentiment indicated a lack of consistent friendliness among employees.

Operational Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.
  • BT
    Brandon Thalmann
    Feb 9, 2026
    5.0
    Quick in and out experience. Very helpful front desk staff.
  • RC
    Richard Choe
    Feb 7, 2026
    3.0
    Mediocre at best with service, cleanliness, speed of processing..
  • KN
    katie n
    Feb 2, 2026
    4.0
    Better than UPS ifykyk :/
  • TH
    Tricia Harrison
    Jan 30, 2026
    1.0
    Open until 5:00. NOPE walked in at 4:45 and they were said they were already closed after having several days off due to weather! Very disappointed. I’ll be going to UPS once again!
  • RW
    Rosie W
    Jan 21, 2026
    1.0
    If I could give this post office a negative rating, I would. This is by far the worst post office location I have ever visited. The staff at the counter was extremely rude and unprofessional. It’s clear that customer service training is badly needed. One particular employee was especially disrespectful, showed no professionalism, and had an extremely poor attitude. She did not know how to speak to customers and made the entire experience uncomfortable. This type of behavior should not be tolerated in a customer-facing role. I was so frustrated that I walked out without completing my business. Although I am a resident of The Colony, I will not return to this location. I would rather drive farther to another post office where customers are treated with respect. Ironically, the one thing done well was asking me to complete a customer service survey.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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