United States Postal Service

2.0
330 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5200 S Colony Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5200 S Colony Blvd, The Colony, TX
75056, United States

Hours

Reviews

2.0
330 reviews
5 stars
71
4 stars
9
3 stars
6
2 stars
9
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised friendly and efficient service.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver items as promised were noted, leading to frustration among customers.

Staff Professionalism

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of assistance, which negatively impacted customer experiences.

Wait Times

Customers frequently mentioned long wait times and understaffing, contributing to a negative perception of service efficiency.
  • BE
    B E
    2 days ago
    1.0
    I'm the six months I've lived here, four of my packages were delayed due to people NOT doing their job. Calling does not help either.
  • DS
    Destinee Salazar-Evans
    3 days ago
    1.0
    I sent a package to my in-laws’ house and it was scanned as “addressee unknown” and returned to sender without even an attempt to deliver. And on top of that, they marked it as DELIVERED on the tracking website. I have NEVER heard of a delivery driver taking it upon themselves to return a package to sender without delivering it just because they do not recognize the name! That’s ridiculous. Your job is to DELIVER the mail! The company I ordered from still believes I received the package and this has created an absolute mess to try and get them to either resend it to a new address and/or refund me for the undelivered product. This USPS is awful!
  • JJ
    JLA
    Dec 16, 2025
    1.0
    I don't think these guys actually deliver mail. I've been waiting on important documents for weeks!
  • MM
    MyVisit MyView
    Dec 15, 2025
    5.0
    Okay, my bad, I visited the post office during December. I must say, I got very lucky, only one agent working, only a couple people in line in front of me, so all went well. The line quickly grew very long, and I heard people commenting. Lucky me. Good experience!
  • YK
    Yoon Kim
    Dec 4, 2025
    5.0
    *visited 12.04.2025* I rarely leave reviews, but I have to for an amazing employee named Song. She is incredibly friendly and always helps me so much every time I come in. I’ve never really had a positive experience at a post office before, but she handles everything quickly even when it’s busy, and she’s always super super kind. I visit this location occasionally because it’s close to home, and I truly hope I get to see her here for a long time. Her customer service is 10000 out of 10.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.