The UPS Store

4.4
400 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5168 in The Colony offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 121 & Main St Around Corner From Walmart.

Details

  • DeliveryNot available

Location

The UPS Store
3751 Main St, The Colony, TX
75056, United States

Hours

Reviews

4.4
400 reviews
5 stars
330
4 stars
6
3 stars
2
2 stars
8
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Aayush and Don, received high praise for their friendly, helpful, and efficient service, often going above and beyond to assist customers.

Mixed Experiences

While many customers reported positive interactions, some expressed frustration with service delays and issues related to printing fees and package handling.

Store Environment

The store is generally described as clean and well-kept, contributing to a pleasant customer experience.

Pricing Concerns

Several customers were unhappy with the pricing for printing services, feeling that charges were excessive compared to other locations.
  • BP
    Belin Parks
    Dec 30, 2025
    1.0
    Really? $71 for a 24 dollar package????? An extra $47 dollars because it has to go to Fresno? WTH! Lost another customer to sending through Amazon!
  • MM
    MyVisit MyView
    Dec 20, 2025
    5.0
    Parked right in the front. Walked in. No line. The staff was super friendly and accommodating. Was able to drop off my Amazon return no hassle.
  • MR
    Monique Rogers
    Dec 16, 2025
    1.0
    Arrived at the store at 4:59 to return a package to Amazon, all I needed was scan the QR code and give me a receipt! I was told come back tomorrow they were Closed! That would’ve taken one minute and done! Not everyone believes in going that extra mile for Great Customer Service!
  • NL
    Nancy Lanham
    Dec 13, 2025
    5.0
    Don assisted me with my boxes, and his attention, attitude and friendliness made my experience such a pleasant surprise. I was prepared for holiday stress, but Don turned it all around for me. Thank you Don!
  • JJ
    justine
    Dec 7, 2025
    1.0
    I had an order being shipped to me from Ulta about a month ago now, it was handled by UPS & it was one of the dumbest things i’ve ever experienced. Some clueless driver “dropped off” my package but I still don’t have it. They marked the location dropped off at as “other” & did not leave any photos for proof of delivery. The driver seems to have zero accountability & does not know how to do their job correctly. I’ve spoken & emailed about this situation with Ulta & UPS, & they just don’t know. UPS said there would be someone “on the case”, & that someone would reach out to me, but no one has done so. I will be making sure my packages are not handled by UPS & letting my family & friends not to support UPS either. What a joke!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in The Colony?

The UPS Store in The Colony is open Monday to Friday from 8:30 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM.