The UPS Store

4.1
180 reviews
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Business Details

5733 State Hwy 121, The Colony, TX
75056, United States
(214) 618-1408
https://locations.theupsstore.com/tx/the-colony/5733-state-hwy-121
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6781 in The Colony offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5733 State Hwy 121, The Colony, TX
75056, United States

Hours

Reviews

4.1
180 reviews
5 stars
136
4 stars
3
3 stars
1
2 stars
3
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jimmy and Syed for their exceptional service.

Mixed Experiences

While many reviews highlighted positive interactions, there were notable complaints about rude service and unprofessional behavior from some employees, leading to a divided customer experience.

Efficiency

Customers appreciated the quick and efficient service, especially during busy times, although some reported long wait times and issues with specific transactions.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing practices, including unexpected charges for services like printing and packaging.
  • TP
    Terry Placker
    3 days ago
    5.0
    Amazing store The owner Syed and all of his staff has been amazing. I’ve been coming here for about five years for all of my services and they’ve never failed to disappoint me.
  • AT
    Anika Thomas
    3 days ago
    5.0
    I usually go here for printing and to drop off Amazon returns. Kenzi is the customer service rep most times and she’s always very friendly and efficient.
  • RG
    Ryan Garcia
    Dec 12, 2025
    5.0
    Woodrow was extremely helpful and professional. I would highly recommend using this locations services.
  • DS
    Diana P. Sánchez
    Nov 27, 2025
    5.0
    Hi! Kinda late but just wanted to say that all of them are super nice and very helpful (more than corporate), previously I tried to fix a problem with the timing of my package and corporate and their terrible virtual assistant where zero helpful, instead I came to the store and was helped by Trull (sorry if misspelled) and he was so nice, helpful and offered real solutions. If you go, be kind to them! They help out with the little guidance that corporate gives, but they answer questions, give a pleasant solution and treat you kindly! Great team on the store!
  • JM
    Jose Montesinos
    Nov 25, 2025
    5.0
    Most UPS stores get rude when they see the amount of boxes I drop off every week, but not this one. Kanzie is always amazing,,helpful, friendly, and efficient no matter how many boxes I bring in. She makes the whole process quick and easy, and if you go to this location, make sure to talk to her. She’s the best!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in The Colony?

The UPS Store in The Colony is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 11:00 AM to 3:00 PM. Holiday hours may vary.