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United States Postal Service

2.0
(136 reviews)

Business Details

1250 State Highway 34 S, Terrell, TX
75160, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1250 State Highway 34 S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1250 State Highway 34 S, Terrell, TX
75160, United States

Hours

Reviews

2.0
136 reviews
5 stars
29
4 stars
5
3 stars
2
2 stars
7
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning a specific employee named Mona for her poor attitude.

Delivery Issues

Many customers reported consistent problems with mail and package deliveries, including misdeliveries and lack of attempts to deliver.

Accountability

Customers expressed frustration over the lack of accountability and responsiveness from the post office regarding lost or delayed mail.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with service.
  • BW
    Benjamin Wood
    Feb 17, 2026
    1.0
    Lol. Call center is a joke. Can't even talk to a person, and when you finally get to the call back part. They call you back and hang up. Getting paid for not doing there part
  • TB
    Timya Brown
    Feb 3, 2026
    1.0
    Driver in jeep ran over my dogs face Saturday im our driveway because they were speeding. Tried to call to report it and cant even get ahold of anyone.
  • SJ
    Shakira Rios Juarez
    Dec 2, 2025
    2.0
    No lo recomiendo para nada la mujer q trabaja ahí trata muy mal a las personas latinas te hace pasar un mal rato
  • RP
    Rach P
    Oct 25, 2025
    1.0
    This is, by far, the worst post office I have ever had experience with. According to Informed Delivery, my vehicle title was set to be delivered 10/11/2025. After 3 business days of waiting for it to show up, I went to the PO to ask the carrier if it was mis-delivered and the female clerk that works at the post office told me she just doesn't see how that could happen. In the 3 years I have lived here, my mail and packages have often been delivered to the wrong address (I know this because they appear with the words "Wrong Address" written on them) and I have often received other people's mail, including bank statements. She took down my name, phone number, and address, and said the would have the carrier call me. I have not heard anything from the carrier, nor a response from the inquiry I submitted online. It is now 10/25/25 and my title has still not arrived. I have also told them in person that my elderly neighbor's mail is often on the ground because they carelessly toss it in her mailbox, pushing it through the closed access on the back side. (I know the back access is closed because I personally close it when I pick up her mail off the ground.) There is zero accountability or care at this office. Update: 11/10/2025 and still no title!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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